Remote set up and troubleshooting of softphones 1XCommunicator and 1XAgent, Windows 10 platform audio and connectivity issues while testing with remote support staff via programs like Zoom, RDC/RDP, Gotoassist, Bomgar, including call center agents, and business users.
VOIP 9611G, SIP, digital, analog, conference phones, accessories, troubleshooting hardware and software issues.
Working knowledge of peripheral systems such as Media gateways, MG430, MG450, G650 cabinets and Overhead paging interfaces.
Working knowledge of data networks and working with integrated Network & Systems teams.
Able to wire and understand multi-pair feeder cables and crosswire/patching of telecom station cabling is a plus.
Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.
Meet Your Recruiter
Ellie Banholzer Senior Technical Recruiter
Ellie is excited to discuss this opportunity with you! Contact her today to learn more.
