Avaya Support Engineer

Jackson, MS

Posted: 12/01/20 Category: Professional Job Number: 10012

Job Description

Position: Avaya Support Engineer
Location: Jackson MS 
Job Type: Contract
Duration: 3 years from start date (Start Date: 1/1/2021)

Job Description:

Common work tasks include:
  • Assist with configuration and installation of new Avaya systems
  • Check health of Avaya environment including trunking and adjunct systems
  • Work trouble and programming tickets
  • Acting as tier III support for more complicated troubles
  • Work with Telecom providers to address circuit issues
  • Deployment of new products and technologies in the Avaya portfolio

Candidates must possess:
  • Minimum of 15 years of experience with Avaya systems
  • Experience with the following Avaya products:
  • Communication Manager 7.1.3
  • Session Manager 7.1.3
  • Call Management System R18
  • System Manager 7.1.3
  • Work Force Optimization 15.2
  • Experience with the following equipment:
  • Avaya G650/450/430s
  • Spira SBCs
  • In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
  • Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:
  • Be able to communicate with vendors and customers in a professional manner
  • Create accurate documentation for user consumption on new products and services that are rolled out
  • Train junior level staff on Avaya technologies

Preference will be given to candidates that possess the following:
  • Broadsoft Hosted VoIP products
  • Ability to automate routine tasks via python scripting


Meet Your Recruiter

Ellie Banholzer
Technical Recruiter

Ellie is excited to discuss this opportunity with you! Contact her today to learn more.

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