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Business Analyst

Boston, MA | Work from home flexibility

Posted: 01/27/23 Category: Government, IT Business and Systems Analysis Job Number: 19641

Job Description

Position: Business Analyst
Location: Boston, MA
Job Type: Contract
Duration: 6  Months 

Position Summary:
The Business Analyst is a professional position supporting the Agency Performance, Program Integrity, and Innovation Department in our project to prepare the company to procure products and services for a subsequent Enterprise Licensing and Permitting technology platform modernization. The Business Analyst is responsible for creating program and process documentation, for making recommendations to improve process efficiency, for related data planning and the functionality therein that supports the business. The Business Analyst will assist the Project Manager in coordinating project activities, alerting the PM and team of out-of-scope activities. The Business Analyst will assist in developing Project Plan (Charter) and Statement of Work (SOW) and gain approvals.

The Business Analyst investigates, documents, and translates business problems into functional requirements, needed workflows, and accompanying data plans to support process improvement, close gaps in operational tasks, and to support the development of new applications and workflows within our technology environments. As such he/she must be versatile, a quick learner, and an excellent communicator and translator to understand and clearly express these concepts to the stakeholders involved. This position must be able to communicate to both technical and non-technical staff and to translate concepts between those groups. Insufficient buy-in, resistance to change, and skill deficits are all challenges that will be faced by the incumbent in this position.
  • Acts as a liaison between Agency Performance, Program Integrity, and Innovation Department and other Business Units.
  • Supports the organization’s key business processes and applications.
  • Develops and reviews specifications for enhancements to the company' s Enterprise Applications and associated database environments.
  • Gathers and documents business requirements.
  • Translates requirements into business, functional, and use case documents or operational artifacts.
  • Develops data plans to support application development
  • Provides functional expertise to developers during the design and construction phases of projects.
  • Develops and executes comprehensive system test plans, conditions, test scripts, and test cases.
  • Maintains business systems standards by applying project management methods, tools and processes as standard practice.
  • Assist in developing Project Plan (Charter) and Statement of Work (SOW) and gain approvals.
  • Assist in resource forecasting/planning, budget monitoring and financial updates.
  • Alert the Project Manager to any “out of scope” activity.
  • Develop and maintain project information with collaboration tools such as SharePoint.
  • Maintain records of time spent on assigned tasks and provide information as required for project management and other administrative purposes.
  • Help PMO Director and IT Operations Director meet their goals.
  • Assists in the creation and delivery of related user documentation and end-user training when requested; and
  • Performs other related duties as required.

In practice, the position requires not only general technical expertise, but also specific substantive knowledge of the breadth and depth of the business operations agency-wide, as well as the technical platforms, so that the challenges can be met. In meeting these challenges, the Technical Business Analyst must display the following job competencies:
  • Supports the company' s Mission, Ethics and Values in keeping with the general operational standards of the department.
  • Develops productive relationships with our customers and builds Subject Matter Expertise in their fields during engagements.
  • Understands and translates business unit functions and how information service operations, specialized tools, and software facilitate those functions. Uses this understanding to communicate value propositions and risk mitigation for proposed engagements and use case documents.
  • Demonstrates a commitment to continuously improve their knowledge of fast changing computer programs, hardware and software through professional development.
  • Provides exemplary customer service in a courteous and professional manner at all times to all staff and the public we serve.
  • Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
  • Accurately assesses workflow, data, and other process related problems. Recommends and facilitates best fit solutions.

  • Minimum of three years performing business analysis work on IT projects.
  • Strong customer service skills.
  • Excellent interpersonal, written and oral communication skills.
  • Demonstrated ability to balance, prioritize and organize multiple tasks.
  • Demonstrated ability to work collaboratively in teams and across organizations.
  • Demonstrated ability to synthesize feedback and adjust plans accordingly.
  • Demonstrated ability to build strong relationships inside and outside the organization.
  • Basic analytical skills to evaluate information gathered from multiple sources, consolidate details and extract to functional requirements.
  • Demonstrated ability to effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity.
  • Knowledge of formal software development life cycle methodologies.
  • Experience preparing technical documentation, including business process models, cross functional flow charts, data catalogs, technical project SOWs and project plans, and performance analysis documents. Ability to analyze complex issues and information relating to systems and programs?
  • Experience in designing program integrity checks.
  • Ability to communicate technical information to nontechnical people effectively?
  • Ability to work effectively alone and as member of a team.
  • Ability to perform tasks as directed by management

Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.

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