Business System Analyst

Greensboro, North Carolina

Posted: 01/18/19 Category: IT Business and Systems Analysis Job Number: 7350

Position: Business Systems Analyst
Location: Greensboro, North Carolina

Job Description
  • The role of the Business Systems Analyst will be responsible for a variety of activities focused with the support of multiple contact centers and the technology they leverage.
  • Responsibilities include coordination and communication with stake holders, gathering information, strong technical and business process understanding and the ability to perform end to end testing to support application developers.
  • Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity.
  • Big plus to have previous experience within contact centers, KPI’ s and ways to proactively enhance the customer experience.

Required Skills:
  • Strong PL/SQL query writing and data understanding, strong reporting skills, Tableau, Crystal, strong Microsoft Office (Power Point/Excel), Oracle, SharePoint, Quality Center,

Other Skills:
  • Genesys contact center solution, Mediation, Requirements Elicitation, Solution Designer (Business function/processes), Solution Implementer, System Maintenance, and Business Process Improvement, .net, C#, CRM tools, WFM, ServiceNow, PinDrop, and desktop application packaging/testing/deployment coordination

  • Bachelor’ s degree in computer science, management information systems (MIS), information technology, or other related field
  • Prior experience with system testing working directly with business and developers for quick fixes.
  • Ability to write user stories and test cases to support project related work.
  • Project Methodologies: AGILE, Waterfall or Integrated approach between methods dependent on project need

Shannon Allard
Technical Recruiter

Shannon is excited to discuss this opportunity with you! Contact her today to learn more.

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