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Business Transformation Advisor

New Haven, CT | Fully Remote

Posted: 01/27/23 Category: IT Business and Systems Analysis Job Number: 17989

Job Description

Position: Business Transformation Advisor
Location: New Haven, CT
Job Type: Direct Hire

Job Description

Supports and executes enterprise-wide transformation including strategic business programs and operational projects as part of a business improvement services group.  Drives projects in conjunction with internal customers to support corporate initiatives resulting in top-line growth, better customer / employee experience and/or operational efficiencies. Participates in the following engagement activities and outcomes: project scoping, prioritization, and initiation; best practice research; data analysis; current state assessment; vendor analysis; future state solution design and recommendations; project execution; program and project management; organizational change management analysis and implementation; and post-execution review.

Core Responsibilities
  • Participate in and execute an enterprise-wide, large scale modernization program driving change in business capabilities through the implementation of new business processes and technology platforms. 
  • Focus on business capability and operating model changes, and organizational change management required to support modernization across the company
  • Provide planning, consulting and facilitation support to assess and prioritize improvement programs and projects.
  • Collaborates with stakeholders; collects, synthesizes and analyzes data; develops cost / benefits analyses and business cases; supports implementations and executes projects; creates executive presentations and reports; supports development of findings and recommendations.
  • Support operational improvement initiatives including processes, automation, robotics, workflow.
  • Conducts functional area reviews and data-driven analysis to identify and implement improvements across processes, productivity, roles and responsibilities, etc.

Essential Competencies
  • Professionalism/Personal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients

Skill Qualifications

  • Knowledge of target operating model design and implementation
  • Knowledge of and experience in organizational change management
  • Experience in consulting and program / project management preferred
  • Knowledge of and experience in the life insurance industry preferred
  • Ability to think strategically and critically
  • Experience with process analysis and improvement
  • Strong verbal and written communication skills and ability to work in a team-oriented environment
  • Functions with a high degree of independence – can identify, analyze and evaluate needs and problem solve
  • Ability to accept change easily and acts as a change agent
  • Digital/automation tools, CRM platforms, ERP platforms
  • Experience with strategy definition and implementation

Education and Experience Qualifications

  • Bachelor’s Degree in Business or IT
  • 2+ years as a client-facing consultant or in an internal consulting group within an insurer; 3-5+ years of total experience

  • Lean Six Sigma and program/project management experience

Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.

Meet Your Recruiter

Nick Pierce

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