Contact Center Developer (Genesys & Java)

Greensboro, North Carolina 27401

Posted: 11/20/18 Category: Professional Job Number: 7053

Position: Contact Center Developer (Genesys & Java) 
Job Location: Greensboro, NC
Interview Expectations:  Unspecified
Duration:  6 Months
 

Job Description
  • Contact Center Developer
    • The role of the Contact Center Developer is to develop, integrate, and support multiple contact centers across various lines of business. This includes and is not limited to new development, customizations of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms. The candidate will also be responsible for designing, coding, testing, and implementing enhancements and modifications on multiple platforms. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity. This position will have extensive interaction with technical peers (app/dev and infra) along with business partners. This is NOT a CTI role.
  • Required Skills
    • Strong JAVA(8)/J2EE, Angular 6 (or higher), React, JAVAScript, XML, VXML, GRXML, XSLT, JSF, Rich Faces, AJAX, Spring/Hibernate, .NET, C#, Struts, Spring/Hibernate, PL/SQL, AWS, Rest/Soap webservices, JSON, HTML
  • Desired Skills
    • Genesys Composer, Genesys Infrastructure (8.5), Genesys WDE & WEE, Click to Chat, Callback (phone, web, and mobile), CCPulse/Pulse, Interactive Insights, Voice Biometrics, Conversation Manager, Orchestrated Routing, Verint (developing from API’ s), Nuance
  • Other Skills
    • Oracle, Windows Media Foundation, Windows Presentation Foundation, App Dynamics, SPLUNK, DB2, COBOL, Crystal Reporting, BOE
  • Project Methodologies
    • AGILE, Waterfall or Integrated approach between methods dependent on project need

Nathaniel White
Technical Recruiter

Contact Nathaniel today to learn more about this great opportunity.

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