Contact Center Developer

Greensboro or Ohmaha, NC and NE

Posted: 07/18/19 Category: Professional Job Number: 7543
Position: Contact Center Developer
Job Location: Greensboro, NC or Omaha, NE

Job Description
The role of the Contact Center CTI Developer is to develop, integrate, and support multiple contact centers across various lines of business. This includes and is not limited to new development, customizations of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms. The candidate will also be responsible for designing, coding, testing, and implementing enhancements and modifications on multiple platforms. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity.

Desired Industry Skills:
  • Strong JAVA(8)/J2EE, Angular 6 (or higher), React, JAVAScript, XML, VXML, GRXML, XSLT, JSF, Rich Faces, AJAX, Spring/Hibernate, .NET, C#, Struts, Spring/Hibernate, PL/SQL, AWS, Rest/Soap webservices, JSON, HTML
  • Desired Genesys Skills: Genesys Composer, Genesys Infrastructure (8.5), Genesys WDE & WEE, Click to Chat, Callback (phone, web, and mobile), CCPulse/Pulse, Interactive Insights, Voice Biometrics, Conversation Manager, Orchestrated Routing, Verint (developing from API’ s), Nuance, Google DialogFlow, eServices, External Routing, Outbound, GAX/Genesys Administrator, Genesys Voice Platform, Workforce Management, SIP, Migration/Upgrade pathing, Custom Reporting, GPlus Adapter

Other Skills:
  • Oracle & SQL DB, Windows Media Foundation, Linux, Windows Presentation Foundation, App Dynamics, DB2, COBOL, Crystal Reporting, BOE, Tableau, Avaya/Cisco switching, Splunk
  • Project Methodologies – AGILE (SCRUM, Kanban, Scrumban) and Waterfall. Note that entire team is shifting to AGILE from Waterfall practices.

James Henry
Technical Recruiter

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