Contact Center Developer
100 N Greene St Greensboro or Ohmaha, NC and NE 27401
Position: Contact Center Developer
Job Location: Greensboro, NC or Omaha, NE
The role of the Contact Center CTI Developer is to develop, integrate, and support multiple contact centers across various lines of business. This includes and is not limited to new development, customizations of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms. The candidate will also be responsible for designing, coding, testing, and implementing enhancements and modifications on multiple platforms. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity.
Desired Industry Skills:
- Desired Genesys Skills: Genesys Composer, Genesys Infrastructure (8.5), Genesys WDE & WEE, Click to Chat, Callback (phone, web, and mobile), CCPulse/Pulse, Interactive Insights, Voice Biometrics, Conversation Manager, Orchestrated Routing, Verint (developing from API’ s), Nuance, Google DialogFlow, eServices, External Routing, Outbound, GAX/Genesys Administrator, Genesys Voice Platform, Workforce Management, SIP, Migration/Upgrade pathing, Custom Reporting, GPlus Adapter
- Oracle & SQL DB, Windows Media Foundation, Linux, Windows Presentation Foundation, App Dynamics, DB2, COBOL, Crystal Reporting, BOE, Tableau, Avaya/Cisco switching, Splunk
- Project Methodologies – AGILE (SCRUM, Kanban, Scrumban) and Waterfall. Note that entire team is shifting to AGILE from Waterfall practices.