Customer Service Coordinator
One Columbus Plaza New Haven , Connecticut 06510-3326
Position: Customer Service Coordinator
Location: New Haven, CT
Responds to a wide range of phone and email inquiries utilizing all information systems data as appropriate and within guidelines. At all times, maintains professional, courteous and positive image to reflect positively on the image and business operations of the Company.
- Greets callers in a positive and professional manner; verifies caller ID utilizing information systems data as appropriate to release information.
- Engages caller, asks probing questions, as necessary, to determine nature of the call and issues of concern.
- Uses online systems to search for and secure the information needed to answer the caller’ s inquiry and provide the appropriate response.
- Follows procedures for release of specific policyholder information.
- Forwards standard or special action requests to appropriate department to comply with caller’ s request for written correspondence.
- Reviews and determines nature of email inquiries, analyzes the issues and either responds or directs the inquiry to the proper department.
- Performs other customer service related duties as requested by Supervisor.
- BS or BA degree in related field.
- At least 3 years work experience with direct customer contact (phone). Call center type environment a plus.