Director, eCare Digital Offerings

Boston, MA 02215

Posted: 12/13/18 Job Number: 6899

Position: Director, eCare Digital Offerings
Location: Boston, MA
Must Haves: 10 yrs + experience. Innovation within Healthcare (mobile apps, web apps, Telemedicine, Remote health, Interoperability/Care Coordination, etc). Successfully rolled out an eCare solution.
Remote: No
Interview: Must be able to interview on site


Position Overview:
  • The ability to understand the digital / telehealth needs of patients and families and supporting how digital can improve clinical and cost outcomes and experience.
  • Identifying, developing and accelerating digital services for patients and families.
  • Developing a roadmap for delivering digital services that are convenient, user-friendly, and market competitive.
  • Developing streamlined processes, structures, and workflows that digitize the patient and family experience.
  • Providing project management and effectively collaborating with critical departments, e.g. IT, Marketing, clinical, and legal on the execution of an accelerated path to digitize the consumer offerings.
  • Building buy-in and support from executive stakeholders and representing strategy and digital health strategy to internal/external stakeholders.
  • Leading change management efforts to transform digital healthcare for patients and families.


  • Degree in Business Administration, Public Health, or a closely related field required. Master’ s degree preferred.
  • Minimum 10 years’ experience with recent experience in rolling out eCare. Digital Health or Telehealth solutions.
  • Knowledge rolling, managing and growing digital health solutions and/or in managing operations in a complex or academic health care provider, e.g., eCare, virtual care, or similar.
  • Strong project management, operational and change management skills, with the ability to build relationships across clinical, functional, and academic areas.
  • Operations knowledge and capabilities including developing workflows and operational solutions for new programs/services and initiatives. Six sigma trained a plus.
  • Ability to navigate a complex organization in the face of ambiguity, including negotiating and persuading to achieve results for all stakeholders.
  • Excellent interpersonal communication and presentation skills; ability to communicate complexities to all levels of stakeholders and ability to build trust/strong partnerships.
  • Proven leadership skills with ability to build, lead, motivate, and inspire teams and manage projects from development stages to on-time/in-budget deliverables.

Nick DelSole
Technical Recruiter

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