Epic Access Team SME (Cadence/Prelude)

Nashville, Tennessee

Posted: 01/18/19 Category: Professional Job Number: 7379

Position: Epic Access Team SME (Cadence/Prelude)
Location:
Nashville, Tennessee

 

Job Description

CUSTOMER SERVICE
  • Responsible for driving the company culture through values and customer service standards.
  • Accountable for outstanding customer service to all external and internal customers.
  • Develops and maintains effective relationships through effective and timely communication.
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES
  • Participate with on-site presentations, implementation meetings, sales meetings and trade shows
  • Providing sales support and delivery of Epic demos
  • Support the PB and Access team leads and build teams as a Subject Matter Expert (SME) to resolve queries and complex issues related to product enhancements, product road map
  • Audit practice workflows to insure compliance with applicable billing and coding requirements
  • Act as the voice of the customer and communicate between users and application teams in user centered design
  • Continually refine internal reporting needs for users and lead the reporting efforts to establish national benchmarks for practice performance
  • Lead project managers and trainers during complex PM installs and customer work sessions
  • Perform practice assessments. Define workflow, training, enhancements and fixes needed to optimize revenue for practices
  • Maintain knowledge of coding requirements in the Nephrology, VA, and Dialysis specialties
  • Participate internally regarding product and service lines.
  • Other duties as assigned

 

PHYSICAL DEMANDS AND WORKING CONDITIONS
  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION
  • Bachelors of Science degree in medical or allied health
  • Professional licensure in a medical or allied health area of study (e.g., nursing, radiology, laboratory, physical therapy, pharmacy) required.

EXPERIENCE AND REQUIRED SKILLS
  • Epic Certification and advanced work experience; Epic Prelude/Cadence and associated applications preferred
  • Multiple EMR systems knowledge
  • Advanced knowledge and understanding of the configuration relationships between sub-systems, applications, modules, etc.
  • Competency with Microsoft Excel, Word, PowerPoint and Outlook
  • Experience working with interfaced/integrated multi-vendor applications
  • Experience working with revenue cycle systems or system implementation teams for complex projects and/or application development
  • Minimum of three (3) years recent practice management experience required. Formal or experience-based knowledge of education and information technology analysis, design, implementation and support preferred.

Shannon Allard
Technical Recruiter

Shannon is excited to discuss this opportunity with you! Contact her today to learn more.

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