Epic OpTime Team Lead

Watertown, Massachusetts

Posted: 08/19/19 Category: Healthcare IT Job Number: 8058

Position Title: Epic OpTime Team Lead

Job Location: Boston, MA

Interview Expectations: phone & in-person

Local Candidates: Yes 

Required Skill Set: Epic Radiant Certified


Job Description:

We are seeking an Epic OpTime/Anesthesia Team Lead.  This position will report to the Inpatient Clinical Applications Manager.


Position Overview:
  • Directly manage a team of analysts responsible for the implementation, training, and support of the OpTime and Anesthesia applications
  • Manage application specific work plans at the resource and task level
  • Ensure the quality of implementation and support for the applications meets organizational standards
  • Configure, build, test, and support the Epic implementation and Optimization at the organization and independent physician offices
  • Design processes with representatives from clinical or financial operations to ensure technology  supports business processes
  • Identify and escalate any issues/problems/delays that may adversely impact the project
  • Achieve in depth knowledge of respective Epic application and stay current with new application functionality and enhancements


  • Bachelor’ s degree
  • Active Epic OpTime and Anesthesia Certifications
  • Minimum 5 years of information systems experience (or relevant operations experience)
  • Demonstrated ability to mentor, guide and motivate direct reports through implementation of best practices.  Capable of supervising all aspects of day-to-day operations and support
  • Solid understanding of hospital or outpatient environment and operations
  • Knowledge and experience using basic and intermediate project management tools and techniques
  • Able to independently and/or collaboratively bring problems to complete resolution
  • Able to identify complex problems, their probable causes, their impact to operations, escalate to appropriate leadership and recommend an optimal course of action
  • Assure work assignments for team are completed in accordance with an established project timeline
  • Strong written communication skills, including project documentation and technical writing
  • Strong verbal communication skills while interacting with team members, end users and other departments throughout the organization
  • Demonstrated analytical and problem solving skills
  • Ability to be a team player; flexible, friendly, congenial and enthusiastic
  • Proficiency in Microsoft Office Products including Word, Excel, and PowerPoint
  • Ability to obtain Epic certification in required applications within 3 months of training and willingness to travel to Verona, Wisconsin for training on dates specified by the organization
  • Personal transportation for local travel, possibly some occasional out-of-town travel in addition to the training commitment above, and a valid Massachusetts driver' s license
  • Participate in on-call coverage as assigned


Working Conditions:
  • Physical demands include ability to sit more than six hours per day.
  • Ability to communicate via telephone, orally, and hear conversation more than 50% of the time.
  • Upper extremity demands include ability to perform data entry with repetitive hand movement, and visual concentration at video display terminal, to review and enter data.

Matthew Poplawski
Technical Recruiter

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