Field Support Technician (Lexington, KY)

Lexington, Kentucky

Posted: 01/18/19 Category: Professional Job Number: 7340

Position: Field Support Technician (Lexington, KY)
Location: Lexington, KY

Job Description
The main function of the Field Support Technician role is to provide technical assistance to computer system users in the field. A typical Field Support Tech is responsible for assisting users and resolving computer problems for clients in person.

Job Responsibilities
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • May install software or perform hardware testing at the user’ s desk site.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
  • Set up new users, including desktop configuration, email accounts, ldap accounts, and VPN accounts. Support employees locally with desktop issues, account issues, and access to various internal services.
  • Troubleshoot software issues on employee’ s desktops/laptops.

Qualifications
  • Associate' s degree in computer related field or equivalent training required.
  • 2 years’ experience required.
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Basic ability to work independently and manage one’ s time.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software support.
  • Ability to travel overnight is a must!

Kristin Murphy
Senior Technical Recruiter

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