Field Support Technician - Wichita, KS Jobs in Wichita KS | IT Support Job Recruiters

Field Support Technician - Wichita, KS

Wichita, KS | Temporarily remote due to COVID-19

Posted: 09/23/23 Category: IT Support Job Number: 22033

Job Description

Position: Field Support Technician 
Location: Wichita, KS area
Duration: 6 months to start

Job Description
  • The main function of the Field Support Technician role is to provide technical assistance to computer system users.
  • A typical Field Support Tech is responsible for assisting users and resolving computer problems for clients in person.
Job Responsibilities:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • May install software or perform hardware testing at the users desk site.
  • Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
  • Set up new users, including desktop configuration, email accounts, ldap accounts, VPN accounts. Support employees locally with desktop issues, account issues, and access to various internal services.
  • Troubleshoot software issues on employees desktops/laptops.
  • Associate's degree in computer related field or equivalent training required.
  • 2-4 years experience required.
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Basic ability to work independently and manage one’s time.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

Meet Your Recruiter

Amanda Gagnon

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