Genesys System Analyst

Greensboro, North Carolina 27401

Posted: 09/20/18 Category: IT Business and Systems Analysis Job Number: 7055

Position:  Genesys System Analyst 
Job Location: Greensboro, NC
Interview Expectations:  Unspecified
Duration:  6 Months

Job Description
  • The role of the Business Systems Analyst will be responsible for a variety of activities focused with the support of multiple contact centers and the technology they leverage. Responsibilities include coordination and communication with stake holders, gathering information, strong technical and business process understanding and the ability to perform end to end testing to support application developers. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity.
  • Required Skills
    • Strong Microsoft Office (Power Point/Excel), PL/SQL, Oracle, SharePoint, Quality Center
  • Other Skills
    • Mediation, Requirements Elicitation, Solution Designer (Business function/processes), Solution Implementer, System Maintenance, and Business Process Improvement
  • Education/Experience
    • Bachelor’ s degree in computer science, management information systems (MIS), information technology, or other related field
    • Prior experience with system testing working directly with business and developers for quick fixes
  • Project Methodologies
    • AGILE, Waterfall or Integrated approach between methods dependent on project need
  • Additional Job Requirements
    • .net, C#, CRM tools, WFM, Genesys suite and desktop packaging.

Hayley Brown
Technical Recruiter

Contact Hayley today to learn more about this outstanding opportunity with Queen Consulting Group!

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