Head of Enterprise PMO (Project and Program Management Office)

Cranston, RI | Work from home flexibility

Job Description

Position: Head of Enterprise PMO (Project and Program Management Office)
Location: Cranston, RI - Hybrid onsite/remote
Job Type: Contract
Duration: 12 Months to start

Responsibilities Include:
Strategic advisor to the UHIP Project Sponsor and Executive Committee on UHIP program management including:

• Overseeing business case development and prioritization for both short and long-term planning,
• Supporting planning and ensuring accountability to budgets in alignment with State and Federal policies and regulations across both State and Federal fiscal years and in accordance with various funding streams
• Supporting and coordinating Federal reporting submissions requirements including multiple advance planning documents
• Recommending options to adjust project priorities to optimize resources and budgets and to manage project portfolio risk
• Maintaining governance procedures and standards
• Coordinating status updates, tracking priority risks and issues and defining requirements for project metrics and reporting

Primary Manager / Point of Contact to:

• The UHIP Project Sponsor and Executive Committee regarding strategic planning, business prioritization, project decisions and risk / issue escalation.  This includes gathering all relevant status updates and developing metrics and KPIs to enable informed, timely decision making by the UHIP Executive Committee for all UHIP related matters including:
  • UHIP program governance activities and changes
  • Production incidents
  • Application maintenance and enhancements (release planning)
  • Business/agency Application staff resourcing
  • UHIP vendor management
  • UHIP IT related vendor contracts and procurement
• Systems integration vendor (w/ 400+ resources including onshore/offshore model).
• UHIP Independent Verification & Validation (IV&V) vendor
• Director of all activities and functions of the UHIP Application Management team, which currently includes 7 members
• Directs the day-to-day activities of the (1) Contract Manager ensuring compliance with the terms and conditions of all vendor contracts associated with the maintenance and operations of the integrated eligibility system
• Directs all activities and functions of the UHIP Enterprise Project Management Office including the following day-to-day activities of the (3) Project Managers:
  • Defining and measuring program-level business outcomes
  • Developing business cases in support of enhancement and service requests
  • Ensuring business requirements are met through the solutions delivered by the UHIP IT vendors
  • Oversight of incident and problem management including assessing the impact of incidents and defects to ensure top priority issues are incorporated into release planning activities
  • Communicating program level risks & issues, developing mitigation plans and escalating when appropriate
  • Creating detailed work plans to track progress to key milestones
• Directs the day-to-day activities of the (1) Release Manager regarding application release planning and execution
• Directs the day-to-day activities of the (1) Testing Manager regarding user acceptance testing planning and execution

Additional examples of responsibilities include:

• Providing tools, templates and dashboards to assist the business in prioritization and planning activities
• Conducting formal portfolio management reviews of all IT projects assessing risk to timeline, budget and quality
• Analyzing and communicating project status and risks while recommending corrective action plans
• Providing guidance and oversight of the governance model for the UHIP project including:
  • Ensuring standards are well-documented and communicated
  • Defining and approving proposed process changes
  • Tracking adherence to standards
  • Developing and managing the rollout of changes
• Assisting to define project metrics, dashboards and reporting to manage all aspects of the UHIP project
• Leading all relevant senior level meetings in support of the defined governance processes
• Providing leadership and guidance to continuously improve the EPMO function by encouraging process improvement including the implementation and updating of methodologies and best practices were appropriate
• Performing other duties as assigned

EDUCATION:

• Bachelor’s degree in MIS, Computer science or related field.
• Master’s degree preferred

EXPERIENCE AND REQUIRED SKILLS:

• 12 - 15 years’ experience in Information Systems with a proven track record managing complex IT projects and leadership of technical staff
• 5 – 7 years in a senior management position in a large multi-divisional corporation Should have experience at the Director or VP level
• Proven management and business skills
• Proven knowledge of Project Management methodologies
• Proven leadership, organizational and planning skills
• Proven experience in operational IT environment
• PMO knowledge and experience
• Experience with Project Management tools and best practices
• Experience with application development and software development life cycle methodologies
• Experience defining Executive-level metrics, dashboards and reporting used in managing IT projects
• Experience with budgets and financial reporting
• Experience managing vendors in an outsourced relationship
• Six Sigma Blackbelt a plus, not required
• Healthcare or government experience a plus, not required

#LI-Hybrid

Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.

Meet Your Recruiter

Ellie Banholzer
Senior Technical Recruiter

Ellie is excited to discuss this opportunity with you! Contact her today to learn more.

• (617) 804-2495
• ellie.banholzer@queencg.com
• Connect on LinkedIn