Help Desk Analyst Jobs in Boston MA | IT Support Job Recruiters

Help Desk Analyst

Boston, MA | Fully Remote

Posted: 01/27/23 Category: IT Support Job Number: 18226

Job Description

Position: Help Desk Analyst
Location: Remote
Job Type: Contract
Duration: 6 months
Job Requirements
  • Associates' Degree (or 2 years equivalent combination of formal education and/or related experience) required.
  • Degree in Computer Science, Engineering, or related discipline preferred.
  • At least 1-3 year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
  • Impeccable customer service skills
  • Must be able to multi-task and prioritize well
  • Experience using ticketing system to track incidents
  • Excellent writing and communication skills
  • Demonstrated problem-solving ability
  • Broad range of network and desktop knowledge
  • Ability to give verbal instruction patiently to non-technical users
  • Knowledge of current PC and mobile computing technology
  • Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
  • Desktop: Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10, Sharepoint
  • OS: Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7
  • Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers, Blackberry, iPhone, iPad
  • Protocols: TCP/IP, HTTP, Ethernet
  • Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications

Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.

Meet Your Recruiter

Taylor Garrand
Recruiting Delivery Lead

 Contact Taylor today to learn about a great opportunity with Queen Consulting Group!

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