Position: Help Desk Analyst Location: Remote Duration: 6 months to start
Job Description
The position requires a minimum of one year of phone-based IT support experience, encompassing a wide range of software and hardware knowledge. Experience in a medical environment is advantageous. Key qualifications include exceptional customer service skills, proficiency in multitasking and prioritization, familiarity with ticketing systems for incident tracking, strong communication and problem-solving abilities, and the ability to provide clear instructions to non-technical users. Additionally, candidates should have knowledge of various technologies, including Cisco, ServiceNow, Windows Active Directory, and a range of hardware and software systems, and an Associate's Degree in Computer Science or a related field is required, though a degree in Computer Science or Engineering is preferred.
Experience Desired
At least one year of experience in phone-based IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
Impeccable customer service skills
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents
Excellent writing and communication skills
Demonstrated problem-solving ability
Broad range of network and desktop knowledge
Ability to give verbal instruction patiently to non-technical users
Knowledge of current PC and mobile computing technology
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
Desktop: Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10,
SharepointOS: Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers, Blackberry, iPhone, iPadProtocols: TCP/IP, HTTP, Ethernet
Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications
Education
Associates' Degree (or 2 years equivalent combination of formal education and/or related experience) required.
Degree in Computer Science, Engineering, or related discipline preferred.
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Meet Your Recruiter
Taylor Garrand Recruiting Delivery Lead
Contact Taylor today to learn about a great opportunity with Queen Consulting Group!
