Help Desk Support - Omaha, Nebraska

Omaha, Nebraska 68114

Post Date: 07/17/18 Job ID: 6800 Category: Professional

Position: Help Desk Support – Omaha, Nebraska
Location:  Omaha, Nebraska
Interviews: Phone and In Person   
Local:  Preferred   

Job Description
  • Desktop Support II
  • Ability to work with others in a team environment
  • Ability to work on your own, while reporting back to team leader any issues or concerns in a timely fashion
  • Exceptional troubleshooting skills
  • Excellent customer service skills, and ability to provide white glove service to customers
  • Demonstrates excellent verbal communication skills
  • Ability to perform repetitive tasks while maintaining speed of work and attention to detail without loss to productivity
  • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
  • Ability to define problems, collect data, establish facts and draw valid conclusions to provide pertinent information for the escalation of issues
  • Ability to interface daily with senior staff and their assistants to provide support and awareness of needs as soon as possible
  • Proficiency in building and deploying desktops and laptops. Preferably familiarity with SCCM Proficiency with Microsoft Office Suite (O365) (Word, Excel, PowerPoint, Outlook, Skype)
  • Proficiency with Windows 10 O/S
  • Experience in Windows 10 O/S and Microsoft Office 365 upgrades and rollouts
  • Familiarity with SCCM application installation
  • 4 - 6 Years’ experience in direct end user support including Microsoft Office applications. (Required)

James Henry
Technical Recruiter

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