Help Desk Support

Greater Boston Area, Massachusetts

Posted: 11/15/19 Category: Professional Job Number: 8293

Job Description


Position:  Help Desk Support
Location: Greater Boston Area
Duration: Contract to Hire
Interview: Phone and In Person Required
Required:  Associates Degree

Summary:

The main function of the Help Desk Technical Support role is to provide technical assistance to computer system users. A typical Technical Support representative is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. May install software or perform hardware testing remotely.
  • Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
  • Set up new users, including desktop configuration, email accounts, ldap accounts, VPN accounts.
  • Support employees, both local and remote, with desktop issues, account issues, and access to various internal services. Troubleshoot software issues on employees desktops/laptops.

Qualifications:
  • 0-2 years experience required.
  • A Associates Degree is Required
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Basic ability to work independently and manage ones time.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

Meet Your Recruiter

Taylor Garrand
Technical Recruiter

 Contact Taylor today to learn about a great opportunity with Queen Consulting Group!

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