Helpdesk

Tampa, Florida

Posted: 03/20/19 Category: Other Job Number: 7516

  Responsibilities: 
  • Remote in to PCs to fix problems, Active Directory adds, Troubleshooting Windows 7/10, Password resets, Break/Fix, Laptops, Printers, etc.
  • Individual will need to have excellent customer service/communication skills both over the phone, and in person.
  • Must enjoy telephone support as that is the majority of the position with a small percentage of walk up for break/fix away from the phone.
  • Trouble shooting skills every call, have good attention to details for note taking/entering tickets.

 

Experience: 
  • Helpdesk support
  • Comfortable providing support on the phone and in person
  • Windows 
  • Active Directory
  • security
  • Outlook
  • Very good analytical skills and attention to detail
  • Excellent customer service skills

 

Preferred Experience: 
  • Hospital experience a big plus
  • Cerner or other EHR support experience a plus

 

  Background check and drug test required.  

Nick DelSole
Technical Recruiter

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