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Posted: 01/27/232022-12-122023-02-26Category:Healthcare IT, IT Infrastructure, IT SupportJob Number: 19134
Position: IT Change Service Manager Location: Dallas, OK - hybrid remote/onsite Job Type: Direct Hire
The IT Service Manager – Change is responsible for overall coordination of the change control process, to include the management of a weekly or emergency Change Advisory Board to review and approve submitted requests for change as well an ensuring the proper planning and communication to all impacted services. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Development, refinement, and maintenance of the ITIL based change control process and tools in line with current best practices
Planning, coordination and managing of the one or more Change Advisory Boards (CABs) for regular review and publication of approved changes
Ensuring the continued enablement of Change Control processes and workflow on our client's supporting platform (ServiceNow)
Ensuring the complete logging, risk evaluation, prioritization, planning and approval of all IT requests for change through complete Change Control life cycle
Coordinating interfaces between Change Control and our client's other service management processes
Producing management escalation and performance information
Monitoring and driving the efficiency and effectiveness of Change Control across company IT and making recommendations for improvement
Identification, communication, planning and management of High-Risk Changes affecting critical services or impacting patient safety
Coordinating the after-action review, responses and resolutions with all company IT technology teams and resources for unsuccessful or partially successful changes
Coordinating Change Control communication and impact for changes impacting external vendors or partners as well as being point of contact for external changes impacting our client
Serve as IT point of contact for escalation of service interruptions
Publication of reported issues initiation, update, and resolution
Perform other duties as assigned.
Minimum Qualifications: Education:
Bachelor's Degree in information technology or related field. An equivalent amount of education or experience may be substituted for minimum educational requirements.
At least three (3) years of experience working in IT service management
Strong knowledge and experience in the implementation and maintenance of ITIL change control
Experience in management, review, and reporting of changes on a ServiceNow platform
Experience in managing changes within a hospital / healthcare environment preferred
ITIL Foundations Certification in ITIL v3 or ITIL4. (Preferred) ITIL Change Management Practitioner or ITIL Specialist or ability to obtain within 24 months of hire date
Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.
Meet Your Recruiter
Kristin Murphy Senior Technical Recruiter
Contact Kristin today about this great opportunity with Queen Consulting Group!