IT Change Service Manager (Perm) Jobs in Woodlawn Park OK | IT Support,IT Infrastructure,Healthcare IT Job Recruiters

IT Change Service Manager (Perm)

Woodlawn Park, OK | Fully Remote

Posted: 01/27/23 Category: Healthcare IT, IT Infrastructure, IT Support Job Number: 19134

Job Description

Position: IT Change Service Manager
Location: Dallas, OK - hybrid remote/onsite
Job Type: Direct Hire

General Description:
The IT Service Manager – Change is responsible for overall coordination of the change control process, to include the management of a weekly or emergency Change Advisory Board to review and approve submitted requests for change as well an ensuring the proper planning and communication to all impacted services.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Development, refinement, and maintenance of the ITIL based change control process and tools in line with current best practices
  • Planning, coordination and managing of the one or more Change Advisory Boards (CABs) for regular review and publication of approved changes
  • Ensuring the continued enablement of Change Control processes and workflow on our client's supporting platform (ServiceNow)
  • Ensuring the complete logging, risk evaluation, prioritization, planning and approval of all IT requests for change through complete Change Control life cycle
  • Coordinating interfaces between Change Control and our client's  other service management processes
  • Producing management escalation and performance information
  • Monitoring and driving the efficiency and effectiveness of Change Control across company IT and making recommendations for improvement
  • Identification, communication, planning and management of High-Risk Changes affecting critical  services or impacting patient safety
  • Coordinating the after-action review, responses and resolutions with all company  IT technology teams and resources for unsuccessful or partially successful changes
  • Coordinating Change Control communication and impact for  changes impacting external vendors or partners as well as being point of contact for external changes impacting our client
  • Serve as IT point of contact for escalation of service interruptions
  • Publication of reported issues initiation, update, and resolution
General Responsibilities:
Perform other duties as assigned.

Minimum Qualifications:
  • Bachelor's Degree in information technology or related field. An equivalent amount of education or experience may be substituted for minimum educational requirements.
  • At least three (3) years of experience working in IT service management
  • Strong knowledge and experience in the implementation and maintenance of ITIL change control
  • Experience in management, review, and reporting of changes on a ServiceNow platform
  • Experience in managing changes within a hospital / healthcare environment preferred
Licensure/Certifications/Registrations Required:
  • ITIL Foundations Certification in ITIL v3 or ITIL4. (Preferred) ITIL Change Management Practitioner or ITIL Specialist or ability to obtain within 24 months of hire date


Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.

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Kristin Murphy
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