IT Change Service Manager (Perm) Jobs in Woodlawn Park OK | IT Support,IT Infrastructure,Healthcare IT Job Recruiters

IT Change Service Manager (Perm)

Woodlawn Park, OK | Fully Remote

Posted: 01/27/23 Category: Healthcare IT, IT Infrastructure, IT Support Job Number: 19134

Job Description

Position: IT Change Service Manager
Location: Dallas, OK - hybrid remote/onsite
Job Type: Direct Hire

General Description:
The IT Service Manager – Change is responsible for overall coordination of the change control process, to include the management of a weekly or emergency Change Advisory Board to review and approve submitted requests for change as well an ensuring the proper planning and communication to all impacted services.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Development, refinement, and maintenance of the ITIL based change control process and tools in line with current best practices
  • Planning, coordination and managing of the one or more Change Advisory Boards (CABs) for regular review and publication of approved changes
  • Ensuring the continued enablement of Change Control processes and workflow on our client's supporting platform (ServiceNow)
  • Ensuring the complete logging, risk evaluation, prioritization, planning and approval of all IT requests for change through complete Change Control life cycle
  • Coordinating interfaces between Change Control and our client's  other service management processes
  • Producing management escalation and performance information
  • Monitoring and driving the efficiency and effectiveness of Change Control across company IT and making recommendations for improvement
  • Identification, communication, planning and management of High-Risk Changes affecting critical  services or impacting patient safety
  • Coordinating the after-action review, responses and resolutions with all company  IT technology teams and resources for unsuccessful or partially successful changes
  • Coordinating Change Control communication and impact for  changes impacting external vendors or partners as well as being point of contact for external changes impacting our client
  • Serve as IT point of contact for escalation of service interruptions
  • Publication of reported issues initiation, update, and resolution
General Responsibilities:
Perform other duties as assigned.

Minimum Qualifications:
Education:
  • Bachelor's Degree in information technology or related field. An equivalent amount of education or experience may be substituted for minimum educational requirements.
Experience:
  • At least three (3) years of experience working in IT service management
  • Strong knowledge and experience in the implementation and maintenance of ITIL change control
  • Experience in management, review, and reporting of changes on a ServiceNow platform
  • Experience in managing changes within a hospital / healthcare environment preferred
Licensure/Certifications/Registrations Required:
  • ITIL Foundations Certification in ITIL v3 or ITIL4. (Preferred) ITIL Change Management Practitioner or ITIL Specialist or ability to obtain within 24 months of hire date

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Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.

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Kristin Murphy
Senior Technical Recruiter

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