Position: Lead Corporate Program Manager Location: Canton, MA (Hybrid) Job Type: Full-time
DUTIES/RESPONSIBILITIES – what you will be doing: Program Management:
Manages all phases of the program management lifecycle. Responsible for implementing the tools and methodologies our delivery teams use to manage programs including scope, schedules, risks, issues, and resource tracking for both Agile and waterfall programs. Evaluate the cost and feasibility of multiple options/alternatives to resolve program issues and make recommendations on those issues that best meet both program and corporate objectives.
Program budgeting and financial management required to deliver within allocated funding.
Management/oversight of project/program managers and cross-functional programs, processes, and workflows that support and service the programs and key initiatives.
Proactive and solutions-oriented management of program operations and integration issues, requiring the ability to conceptualize and envision the impact of change, and propose new ways to do business to better meet the needs of the internal department and external stakeholders.
Team and Stakeholder Management:
Organize teams across business and technology; develop relationships and communicate with all levels from individual contributors to executive leadership, facilitate and mediate between people and teams. Must navigate political issues using advanced organizational knowledge, with the ability to influence owners, sponsors, steering committees, and other appropriate senior management.
Able to effectively manage difficult group dynamics to effectively reach a positive outcome, often by leveraging highly developed verbal and written skills, ability to facilitate planning and review sessions with senior management, highest level presentation skills.
Able to coach/mentor less experienced project managers and effectively lead in a matrixed environment
Strategic Analysis/Risk Mitigation:
Incorporating the corporate strategic direction, able to define impact of tasks/events on not only business and IT, but the organization as a whole. This may be demonstrated by proactively identifying conflict/integration issues, and leading team members to parse/synthesize issues of the highest complexity; able to identify risk out of the larger picture and plan accordingly; able to identify and make decisions that serve the best interests of the organization. Remove obstacles by anticipating the challenges ahead and prepare to take them on, set a course and overcome them.
QUALIFICATIONS – what you need to perform the job EDUCATION, CERTIFICATION AND LICENSURE:
Requires a Bachelor’ s Degree with a Master’ s degree preferred
PMP and Agile eligible/certified preferred
EXPERIENCE (minimum years required):
10 or more year’ s business or industry experience. 8 + years of program management experience, including leading the most cross -functional high-level initiatives.
Significant business process and project management experience related to the implementation of healthcare insurance business applications and products using industry-standard project and program management tools and techniques with established track record and a proven ability to meet deadlines.
Ability to thrive in a matrix-management, hands-on environment that demands a consultative approach and solutions that span multiple environments in a business area.
Outstanding communication and relationship management skills required, including the ability to effectively manage difficult group dynamics to effectively reach a positive outcome; very strong situation leadership skills.
Excellent human resource management skills, ability to oversee team of project managers as part of the overall program
Highly developed oral and written communication skills, ability to communicate with and influence internal and external constituents at all levels with confidence.
Highest level presentation skills including ability to interface and “ sell” new programs and changes to existing programs to a broad range of internal and external contacts, as necessary. Ability to interact with confidence with both external stakeholders and senior management.
Strong negotiating, influencing, and advocacy skills, ability to lead others both internally and externally to ensure the success of the program.
Ability to navigate political issues using advanced organizational knowledge.
Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business.
Must be an accomplished multi-disciplinary team-leader and team-builder with hands-on style. Ability to lead teams whose members have diverse professional and educational backgrounds, and to effectively manage difficult group dynamics to effectively reach a positive outcome.
Ability to balance strong leadership on day-to-day program management and significant issues while also aligning with program director’ s broader needs and vision for the program.
Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding.
Requires the ability to maintain effective and productive peer relationships. Must have the ability to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the organization. Requires well-developed interpersonal skills to act in the capacity of liaison to the user community.
Possess strong influencing and situational leadership skills with the ability to manage and motivate both direct and non-direct reports. Must have a demonstrated ability to obtain the confidence and trust of non-reports, resulting in high commitment and cooperation.
WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS: (include special requirements, e.g., lifting, travel, overtime)
Fast-paced office environment handling multiple demands. Moderate use of telephone and extensive use of PC required.
Requires that the individual be organized while being readily adaptable to changes in work priorities.
Flexible hours permitted providing the needs of the organization are met.
May require occasional evening or weekend hours as the needs of the organization dictate.
May require occasional vendor site visits, or attendance at seminars.
Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.
Meet Your Recruiter
Ellie Banholzer Senior Technical Recruiter
Ellie is excited to discuss this opportunity with you! Contact her today to learn more.