NOC Manager (PERM) Jobs in Woodlawn Park OK | IT Support,IT Infrastructure,Healthcare IT Job Recruiters

NOC Manager (PERM)

Woodlawn Park, OK

Posted: 01/27/23 Category: Healthcare IT, IT Infrastructure, IT Support Job Number: 19184

Job Description

Position: NOC Manager
Location: Oklahoma City, OK
Job Type: Direct Hire
General Description: The Network Operations Center (NOC) Manager is a vital position responsible for planning, organizing, and managing the staff and infrastructure that runs our client' s critical 24 x 7 environment. This individual will manage a team of NOC resources to ensure consistent, reliable, high-performing and available networks and systems to our enterprise. Strong management, communication, and operational excellence are required to ensure continuous improvement of Network, Telecom and Systems availability

Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operability.
  • Schedule and direct activities to resolve hardware, routing and software problems in a timely and accurate fashion.
  • Responsibility for Incident Management, Problem Management, Monitoring Response, and Reporting/Metrics that are a result of the monitoring of the systems and networks.
  • Ensure the hiring, oversight, organization, and motivation of all the team members of the NOC.
  • 24/7 responsibility for network (voice and data) and systems availability.
  • Build, develop, and lead team of technical NOC resources.
  • Ensure processes and resources are aligned towards achieving committed SLAs and KPIs.
  • Proactive communication on network and systems health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
  • Build, develop, and lead problem management process to ensure long-term systems and network performance and stability.
  • Define processes and controls providing on-call support.
  • Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.
  • Establish and Maintain key relationships with strategic suppliers such as Tierpoint, Cisco and Cox.
  • Lead recovery team for Network Outages and prepare post-mortem root-cause-analysis.
  • Drive a continuous improvement environment.
  • Act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers; Consult and advise staff and leadership as necessary
  • Manage special projects and initiatives as assigned

General Responsibilities:
  • Performs other duties as assigned

Minimum Qualifications:
  • Education: : Bachelor s degree required with qualifications in Computer Science, Electrical Engineering, Telecommunication Engineering, Information Technology or related fields. Masters degree preferred.
  • Experience:  10 years related experience and/or training; or equivalent combination of education and experience.

License(s)/Certification(s)/Registration(s)  Required:
Ability to acquire or maintain at least one of the following certifications:
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Networking Professional (CCNP)
  • CompTIA Network+
  • VMWare Certified Technical Associate - Network Virtualization (VCTA-NV)
  • ISACA Certified Information Security Manager (CISM)
  • IT Infrastructure Library Foundation Certification (ITIL 3.0)

Knowledge, Skills and Abilities:
Thorough understanding and ability to manage multiple data centers and towers; Expertise with multiple levels, types and environments of monitoring; Extensive knowledge of tools integration and automation; Knowledge with Operational Systems (OS s), browsers, commands and computer language tools; Knowledge in M365; Familiarity with Avaya and Cisco (CSM); Network and Security background; Experience working in hospital/ambulatory environments; Prioritization of patient safety at all times; Ability to lead/manage a team of resources and delegate; Perform training within and outside of team; Strong communication skills with Senior Level Management; Adherence to technology and security standards; Ensure network is in a constant operational status

Preferred Skills:
Technical competency in the following areas will be foundational for success:
Network:
  • Thorough understanding of IP Networks, including VLANs
  • Firewalls, switches, routers and other network equipment (Cisco, etc.)
  • VPN, Load Balancer, Web Application Firewall
  • Window, Unix, Linux and ESX server administration
  • Web Server concepts and administration
  • Virtualization, Back-up Procedures, Disaster Recovery, and High Availability using industry standards
  • Active Directory, DHCP, DNS, Group Policy
  • Clustering, Load Balancing
  • Anti-Malware and Cybersecurity concepts
Systems
  • Understanding of a complex healthcare environment
  • Familiarity with a wide selection of server, storage and data center hardware
  • Understanding of Server operating systems including Windows and Linux
  • Worked in an environment with SAAS based applications and services, and understand how to monitor those systems for uptime and performance
Security
  • Security and HIPAA compliance in a complex healthcare environment
  • Experience with Security applications and tools, especially log and systems intrusion monitoring tools
  • Strong understanding of security incident management
  • Evaluates new  technologies/software  that may provide opportunities for solutions or new applications necessary to accomplish organizational security goals, objectives, and strategies
  • Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed

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Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.

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Kristin Murphy
Senior Technical Recruiter

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