NOC Manager (PERM) Jobs in Woodlawn Park OK | IT Support,IT Infrastructure,Healthcare IT Job Recruiters

NOC Manager (PERM)

Woodlawn Park, OK

Posted: 01/27/23 Category: Healthcare IT, IT Infrastructure, IT Support Job Number: 19184

Job Description

Position: NOC Manager
Location: Oklahoma City, OK
Job Type: Direct Hire
General Description: The Network Operations Center (NOC) Manager is a vital position responsible for planning, organizing, and managing the staff and infrastructure that runs our client' s critical 24 x 7 environment. This individual will manage a team of NOC resources to ensure consistent, reliable, high-performing and available networks and systems to our enterprise. Strong management, communication, and operational excellence are required to ensure continuous improvement of Network, Telecom and Systems availability

Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operability.
  • Schedule and direct activities to resolve hardware, routing and software problems in a timely and accurate fashion.
  • Responsibility for Incident Management, Problem Management, Monitoring Response, and Reporting/Metrics that are a result of the monitoring of the systems and networks.
  • Ensure the hiring, oversight, organization, and motivation of all the team members of the NOC.
  • 24/7 responsibility for network (voice and data) and systems availability.
  • Build, develop, and lead team of technical NOC resources.
  • Ensure processes and resources are aligned towards achieving committed SLAs and KPIs.
  • Proactive communication on network and systems health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
  • Build, develop, and lead problem management process to ensure long-term systems and network performance and stability.
  • Define processes and controls providing on-call support.
  • Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.
  • Establish and Maintain key relationships with strategic suppliers such as Tierpoint, Cisco and Cox.
  • Lead recovery team for Network Outages and prepare post-mortem root-cause-analysis.
  • Drive a continuous improvement environment.
  • Act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers; Consult and advise staff and leadership as necessary
  • Manage special projects and initiatives as assigned

General Responsibilities:
  • Performs other duties as assigned

Minimum Qualifications:
  • Education: : Bachelor s degree required with qualifications in Computer Science, Electrical Engineering, Telecommunication Engineering, Information Technology or related fields. Masters degree preferred.
  • Experience:  10 years related experience and/or training; or equivalent combination of education and experience.

License(s)/Certification(s)/Registration(s)  Required:
Ability to acquire or maintain at least one of the following certifications:
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Networking Professional (CCNP)
  • CompTIA Network+
  • VMWare Certified Technical Associate - Network Virtualization (VCTA-NV)
  • ISACA Certified Information Security Manager (CISM)
  • IT Infrastructure Library Foundation Certification (ITIL 3.0)

Knowledge, Skills and Abilities:
Thorough understanding and ability to manage multiple data centers and towers; Expertise with multiple levels, types and environments of monitoring; Extensive knowledge of tools integration and automation; Knowledge with Operational Systems (OS s), browsers, commands and computer language tools; Knowledge in M365; Familiarity with Avaya and Cisco (CSM); Network and Security background; Experience working in hospital/ambulatory environments; Prioritization of patient safety at all times; Ability to lead/manage a team of resources and delegate; Perform training within and outside of team; Strong communication skills with Senior Level Management; Adherence to technology and security standards; Ensure network is in a constant operational status

Preferred Skills:
Technical competency in the following areas will be foundational for success:
  • Thorough understanding of IP Networks, including VLANs
  • Firewalls, switches, routers and other network equipment (Cisco, etc.)
  • VPN, Load Balancer, Web Application Firewall
  • Window, Unix, Linux and ESX server administration
  • Web Server concepts and administration
  • Virtualization, Back-up Procedures, Disaster Recovery, and High Availability using industry standards
  • Active Directory, DHCP, DNS, Group Policy
  • Clustering, Load Balancing
  • Anti-Malware and Cybersecurity concepts
  • Understanding of a complex healthcare environment
  • Familiarity with a wide selection of server, storage and data center hardware
  • Understanding of Server operating systems including Windows and Linux
  • Worked in an environment with SAAS based applications and services, and understand how to monitor those systems for uptime and performance
  • Security and HIPAA compliance in a complex healthcare environment
  • Experience with Security applications and tools, especially log and systems intrusion monitoring tools
  • Strong understanding of security incident management
  • Evaluates new  technologies/software  that may provide opportunities for solutions or new applications necessary to accomplish organizational security goals, objectives, and strategies
  • Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed


Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.

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Kristin Murphy
Senior Technical Recruiter

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