32 Hartwell Avenue
Lexington,
MA
02421
US
| Work from home flexibility
TELECOMMUTE
US
Posted: 04/01/23
2023-02-23
2023-04-30
Job Number: 20071
Job Description
Position: Network Support Engineer
Location: Lexington, MA - Hybrid (onsite at least twice a week until fully trained and thereafter one day a week)
Job Type: Contract
Duration: 6+ months
Job Description
Oversees the installation, configuration and ongoing maintenance of networked information systems. Uses knowledge of LAN/WAN systems to help configure and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Configure, ship and activate company LAN/WAN hardware including routers, switches and wireless devices.
- Assist to identify and resolve network outages in a timely manner.
- Assist in the planning, execution and completion of other Network Engineering projects as needed.
- Collaborate with external vendors and service providers to resolve network outages.
- Work with customers directly as needed to address network issues and escalate as necessary.
- May provide assistance to junior level staff with tasks that require a better understanding of networking.
- May refer to senior level staff for assistance with higher level problems that may arise.
- Escalates issues to immediate manager for resolution as deemed necessary.
- Assist with various interdepartmental projects as assigned by direct supervisor.
- Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
- Other duties as assigned.
Experience and familiarity in the following areas:
- Wireless technologies 802.11b/g/n, 802.11a, 802.11ac
- Aruba wireless networks, Airwave and ClearPass platforms desired
- Cisco Prime Infrastructure and APIC-EM desired
- Network monitoring applications such as Solarwinds and Nagios
- Customer service ticketing programs such as Remedy and ServiceNow
- Remote client support
- Cisco: router models: 2900, 3600, 4300, etc.; switch models: 2900, 3800, 9200, etc
- Aruba: controllers/gateway models: 620, 7005, 9004, etc; switch models: 6200; AP models: 105, 205, 305, 505
- Routing protocols such as BGP, EIGRP, HSRP, OSPF
- Data Link protocols such as CDP, STP, VTP, LLDP
- Router IOS filters such as Access Control Lists, Route-maps, and Network Address Translation
- DMVPN configuration and troubleshooting
- Knowledge of cabling technologies: UTP (Category 3, 5, 5e and 6), fiber optic (single mode, multi-mode) and coaxial
EXPERIENCE AND REQUIRED SKILLS:
- 2 - 5 years related experience, advanced degree without experience or equivalent direct work-related experience.
- Current CCNA certification preferred.
- Network troubleshooting and wireless network experience.
- Ability to communicate with varied audiences.
- Previous experience in hospital environments strongly preferred.
- Skilled in all areas of network design from planning and pre-testing through deployment and implementation.
- Excellent hardware troubleshooting experience.
- Proven experience and success with LAN and WAN design and implementation.
- Strong written and oral communication skills.
#LI-Hybrid
Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.
