Practice Management Instructional Designer

Durham, North Carolina 37067

Post Date: 06/20/18 Job ID: 6660 Category: Healthcare IT

Position: Practice Management Instructional Designer
Location:  Durham, NC
Duration: 2 years

Must Haves:  Must have experience working with a PM system in a medical practice, including knowledge of front desk and billing workflow


The Instructional Designer &Training Developer designs, develops, and maintains training materials for the company’ s suite of software products. This position works closely with all departments and is expected to work toward continuously improving client-facing materials.


  • Develops and maintains user manuals, online documentation, quick reference guides and other knowledge bases of software products to meet the specific training needs of clients.

  • Designs, creates, and maintains computer-based training courses and on-demand recorded sessions for clients and internal training.

  • Develops and maintains client-facing material such as client notifications and software releases notes, and maintaining other client-facing documentation for the customer portal.

  • Creates client notifications such as those associated with software releases.

  • Assists with the preparation of team and client meeting communications.

  • Analyzes learning needs and partners with subject matter experts to provide input for course content.

  • Maintains solid understanding of software feature/functionality and its interaction with interfaced applications.

  • Maintains solid understanding of practice management and clinical workflow.

  • Conducts regular communication with the Product Management team, Product Development team, and Client Services team to review software and training changes.

  • Participates in testing efforts and ensures issues are identified, reported on, and resolved in a timely manner.

  • Executes assigned tasks in accordance with project schedule.

  • Continually seeks opportunities to increase client satisfaction.

  • Ensures that training materials are at the highest level of company and industry best practices and standards.

  • Maintains contact with other industry training professionals to stay current of trends and developments.

  • Maintains positive and consistent interaction and relationships with other departments.

  • Works with others to ensure training materials are current, relevant to training needs, and aligned with system requirements and overall corporate strategies.

  • May provide assistance to junior level staff with general tasks that require a better understanding of functions, as directed by immediate supervisor.

  • May refer to senior level staff for assistance with higher level problems that may arise.

  • Escalates issues to supervisor/manager for resolution, as deemed necessary.

  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

  • Assist with various projects as assigned by direct supervisor.

  • Other duties as assigned.


  • 2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience.
  • Prior experience in physician office setting, including knowledge of physician practice workflow and processes, is a plus.
  • Proven ability in designing learning and development programs in a variety of delivery approaches, including instructor lead, web based, and blended learning methods.
  • Demonstrated understanding and applying adult learning into training program development.
  • Strong interpersonal, organizational and multi-tasking skills required.
  • Strong analytical, problem solving, writing and verbal communications skills required.
  • Proven ability working with internal and external stakeholders and involving key stakeholders appropriately.
  • Ability to coordinate multiple tasks with minimal supervision.
  • Ability to work in fast-paced and changing work environment.
  • Creativity and ability to develop and implement new ideas and processes.
  • Strong computer skills including web-based delivery experience, Windows-based programs and Microsoft Office.
  • Knowledgeable of extended medical terminology.
  • Understanding of Web-based/ASP software preferred.
  • Preference will be given to Healthcare background.

  • Strong verbal and written communication skills

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