Support Engineer Jobs in Kansas City MO | IT Support,Software/Application Development and Architecture Job Recruiters

Support Engineer

Kansas City, MO | Fully Remote

Posted: 01/27/23 Category: IT Support, Software/Application Development and Architecture Job Number: 18992

Job Description

Position: Support Engineer
Location: Kansas City, MO
Job Type: Direct Hire
About This Job
The IT Department is a significant driver of this companies success. We are the innovative and creative problem solvers who support the applications, maintain a secure network, and determine how to implement initiatives that aid the business units. The banking industry is evolving every day, giving us the ability to learn new technologies and grow to meet the needs of the bank, and at Commerce, we believe our people are what set us apart from our competitors. We are looking for candidates that share the same passion for technology as we do. We want to work with innovative and team-oriented people who have fantastic problem-solving skills.
We are looking for talented individuals who can provide administration and support of key applications across multiple platforms using leading edge technology.  In addition, they will consult with IT application groups, IT architecture, project management, and security to ensure that appropriate considerations are made.   They need to possess an understanding of application environments, interfaces, third-party components, and integration architecture.

Essential Functions

  • Provide administration and support of key applications across multiple platforms

  • Provide day-to-day support and monitoring of the servers and client applications

  • Provide after-hours support

  • Manage incidents according to IT policy and procedure

  • Analyze and provide root cause analysis on performance and stability data and metrics.

  • Collaborate cross-functionally with business users, project managers, application managers, infrastructure teams and other engineers to achieve product and team goals

  • Provide recommendations for continuous improvement

  • Perform other duties as assigned

Knowledge, Skills & Abilities Required

  • Desire and ability to mentor, share skills, knowledge, and expertise

  • Strong RDBMS knowledge

  • Ability to read and write queries and stored procedures in SQL and SQL Server.

  • Background in .NET Core and C#

  • Administering Web (IIS)/Application/Database Windows Servers

  • Ability to work collaboratively with internal and external stakeholders and users

  • Strong analytical, problem solving, and live environment debugging skills

  • Ability to work in a dynamic and collaborative team environment utilizing Agile

  • Ability to quickly learn and apply new concepts, principles, and solutions

  • Demonstrates dependability and commitment to projects and tasks via initiative, ownership, and 7x24 availability

  • Capable of delivering on multiple competing priorities with little supervision

  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

  • Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

  • Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience
  • Bachelor’s degree in Computer Information Systems, Computer Science, or equivalent combination of education and experience required
  • 3+ years IT experience required

  • Experience required in Agile methodologies preferred

  • DevOps experience preferred

Meet Your Recruiter

Kelsey Hague

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