Systems Administrator

Bostono, MA 02139

Post Date: 08/20/18 Job ID: 6941 Category: IT Infrastructure

Position: Systems Administrator II
Location: Cambridge, MA
Duration: 16 months


ROLE PURPOSE
  • Performs hands-on maintenance and support of servers and applications as member of the Infrastructure Operations Team
  • Performs analysis and provides recommendations and solutions for improving the technical quality of systems in the area of expertise
  • Integral part of a global infrastructure team which supports all technology layers of a complex research environment

 

MAJOR ACCOUNTABILITIES
  • Responsible for the hands-on maintenance and support of research computing platform systems (incident and problem resolution, task fulfillment)
  • Supports other IT teams in troubleshooting complex issues.
  • Ensures proper adherence to global standards, policies and regulatory compliance (GxP).
  • Manages individual tasks or incidents through the company’ s ticketing system.
  • Coordinates with the members of Engineering team, Service Desk and Application Service Managers.
  • Creates and maintains documentation.
  • Performs other tasks and duties as documented and defined.

 

KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS
  • Ensure stable and well-performing system and application environments.
  • Minimize downtime and/or impact of incidents in the area of responsibility.
  • Apply professional expertise to improve a complex environment.

 

JOB DIMENSION
  • Member of a global team of ~20 Operations professionals, distributed across the world
  • Large and diverse infrastructure deployed on all sites globally
  • “ Follow-the-sun” support model (Cambridge, MA office hours); very limited travel and off-hours activities expected (< 5%)
  • Skills:

 

EDUCATION / EXPERIENCE
  • Mandatory: 3+ years of experience in maintaining and troubleshooting complex middleware setups involving Apache HTTPD, Tomcat, IIS working in conjunction with database management systems such as Oracle and/or MSSQL;
  • Mandatory: 3+ years of experience maintaining current Windows-based (2008, 2012, 2016) infrastructures in a high-performance, high-throughput enterprise environment
  • Mandatory: 3+ years of experience in the use of diagnostic tools in the troubleshooting of issues (processes, disk space management, application/system logs, system resources) in complex, multi-tier architectures
  • Mandatory: high ability to read and interpret system and application logs related to errors and events
  • Mandatory: solid understanding of Microsoft-specific services and concepts
  • Mandatory: good understanding of networking (OSI model, gateways, firewalls)
  • Mandatory: good understanding of MS Active Directory notions
  • Mandatory: understanding of hardware (HP and DELL, Blade Technology is a plus)
  • Mandatory: ability to interact in a professional capacity with a variety of stakeholders, both technical and non-technical, with a wide area of expertise
  • Mandatory: fluent English
  • Desirable: support experience similar to the above for Linux O/S (particularly RHEL 5+, CentOS 6+) and Linux-based environments is a major advantage
  • Desirable: experience with Amazon Web Services (AWS) concepts and implementations is a major advantage, practical knowledge of other public cloud systems is welcome
  • Desirable: experience operating and managing virtualization platforms (ESXi 5+) is a significant advantage
  • Advantageous: ability to read and write Powershell scripts
  • Advantageous: experience with containerization technologies (Docker, Singularity)
  • Advantageous: experience with automation solutions such as vRealize or Chef
  • Advantageous: understanding of storage (SAN, NAS, NFS) and backup concepts as they pertain to Windows- and ESX-based solutions
  • Advantageous: experience with hyperconverged solutions (ScaleIO) concepts and implementations
  • Advantageous: exposure to monitoring and alerting technologies (Solarwinds, SCOM)
  • Advantageous: experience with software development practices and tooling
  • Advantageous: understanding of regulated environments (GxP, SOX, SAS70, HIPAA, etc.)

Kathryn Egizi
Technical Recruiter

Contact Kat today to learn more about this terrific opportunity with Queen Consulting Group!


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