Job Description
The candidate will serve in the capacity of a Training Specialist/Business Analyst, collaborating with the technical and business staff on the client's Project in support of business processes for the client. This will require the candidate to analyze and complete documentation and training materials in the area of child welfare, which includes: working collaboratively with the technical and vendor staff, regional and central office staff, and community partners; participating and/or facilitating LEAN events or Business Process Mappings to map out business processes to streamline and reduce inefficiencies; assessing business readiness and participating in organizational change management activities; coordinating with social work staff for system development and design; coordinating closely with internal and external users; and, participating in communication and business readiness activities.
The candidate may also be required to analyze and document policy/practice changes (as they pertain to training needs) and work with the policy, legal and/or change management divisions.
Specifically, the candidate will be responsible for working with the project team, staff, community partners and stakeholders to ensure training materials align with the new system and the content is relevant to the users and meets the business needs and criteria necessary for Child Welfare staff including but not limited to:
The analysis of business processes and change management and business organizational readiness initiatives to support the development of training materials for the client.
Works with the project sprint teams to fully engage the business partners to ensure a proper business functionality in the new system is documented and conveyed clearly to the users through different training methods.
Facilitation of focus groups, meetings, presentations/mapping events and/or design sessions.
Outreach to community partners/providers, including data exchanges/interfaces, for internal and external training needs.
Specific Services Required:
In the role of the Training Lead, the following services are required:
Proven ability to provide training materials/plans, guidance and expertise for IT/other projects in a fast-paced, agile environment.
Demonstrated ability to work collaboratively to present/train on business and technical value, including collaboration with community partners/agencies.
Must have very strong abstract thinking and problem-solving skills.
Must be able to assess learning styles, training methods and needs of the users.
Generates products such as training curriculum, presentations, videos and announcements/newsletters.
Identifies business trends and needs utilizing real data and staff feedback for training purposes.
Communicates key insights and findings to team members.
Deliver training in person, remotely and/or in collaboration with project and staff for small (5-10 participants) and large groups (25+ participants).
Assist with needs analysis, design, and development of training courses for agency staff.
Evaluate effectiveness of training material and content delivery methods; identify and implement improvements as needed.
Coordinates session logistics in collaboration with th Training Team.
Ability to evaluate and contribute training needs for the release strategy.
Assist with the overall development of the training strategy and plan for the Project.
Track and manage all training related risks and issues.
Work closely with the Organizational Change Management (OCM) team to ensure all OCM analysis is utilized to support the best possible training approach, and participate in Business Organizational Readiness (BOR) activities.
Assist with overseeing the vendor training deliverables.
Excellent communication, presentation, collaboration, writing and interpersonal skills.
Must be very organized, proactive, self-motivated and self-directed, and able to perform with minimal supervision.
REQUIRED SKILLS AND EXPERIENCE
For this position, the candidate shares experience and intelligence in the field of child welfare/human services with the team to plan and accomplish goals, elicit customer/business feedback, as well as a provide training expertise and materials for internal and external parties. In addition, the agency requires an experienced professional demonstrating the following knowledge and skills:
Bachelor's degree in human resource management, education, communication, social work or related field, or equivalent work experience.
Experience with child welfare policies and practices, including federal CCWIS regulations and compliance, preferred.
Five (5) years or more experience designing and implementing corporate learning and development programs required.
Previous experience with government programs and agile development a plus.
Experience with e-learning software (such as Articulate) and learning management systems (Saba) preferred.
Excellent understanding of adult learning and instructional design principles, best practices, and learning sciences particularly in the areas of training and facilitation methods.
Ability to clearly convey concepts and strategies in verbal/written communications; able to simplify complexity and develop valuable and focused trainings.
Must have proficiency in Microsoft Word, PowerPoint, Microsoft Excel, SharePoint and Outlook.
Must possess excellent communication, organizational, and facilitation skills, and attention to detail.
#LI-Hybrid
Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides.
Meet Your Recruiter
Taylor Garrand Recruiting Delivery Lead
Contact Taylor today to learn about a great opportunity with Queen Consulting Group!
