UX Designer/Developer (voice)

Greensboro or Philly, NC or PA

Posted: 07/18/19 Category: Software/Application Development and Architecture Job Number: 8062

Position: UX Designer/Developer (Voice)
Job Location: Greensboro or Philly; may consider Concord

Job Description
User Experience Positive user experience is crucial to adoption
Overall bot persona (this also needs to occur over existing chatbots and voice/chatbots to be developed)
Someone who knows how to design a voice experience

Example questions we’ d like assistance with
  • Transition from menu to open-ended question – is there a require level of customer sophistication or business simplicity to make this successful
  • Actual scripting of questions and responses in conversational manner
  • Assistance in creating sample dialogues (happy path, variations)
  • How to ask questions to solicit useful responses from callers, how to re-prompt caller if first ask wasn’ t successful
  • How to respond to questions in a way that is meaningful and not jargon for user
  • Customer tolerance for looping/attempts to answer
  • How to ask questions/acceptable length of questions
  • We would like this person having a background in call center/voicebot UX, especially as it relates to the conversational nature of these customer experiences.
  • Conversational interface experience is nice.
  • Financial services or insurance background would also be helpful.

Ellie Banholzer

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