<![CDATA[Queen Consulting Group, Inc.: jobboards]]> http://JOBS.QUEENCG.COM/ en-us <![CDATA[Application Analyst]]> Position:  Application Analyst 2

Location:  Boston MA

Interviews:  Must interview in person

Local: Yes - required

Required Skill Set:
  • Must have experience in a hospital setting
  • Must have past experience as an Application Analyst
  • Must be local 
  • Must be able to work full time 

The Application Analyst is responsible for aligning technology solutions with business strategies related to federal, state and local regulatory reporting. The Application Analyst functions as technical liaison and broker of services with various vendors. The Application Analyst must develop and maintain credibility and effective working relations with both clinical customers and IT personnel. The Application Analyst must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic organizational goals. This candidate is required to have analytic and report expertise. Ability to perform data analysis, data profiling, analytic and report design, data design, development, and delivery.

1. Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.

2. Ability to be a team player; flexible, friendly, congenial, and enthusiastic

3. Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors’ practices relevant to the assigned client business;

4. Assess near-term needs, utilizing structured interview processes to establish business priorities.

5. Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities;

6. Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.

7. Align with other IT functional areas to remain apprised of project status and inform customer management of progress.

8. Conversely, keep the IT group’ s technology and service managers aware of user issues and potential potholes or resolve conflicts;

9. Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.

10. Document all aspects of the project plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department’ s operating objectives.

11. Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT.

12. Responsible for proactively identifying opportunities to apply technologies to business processes.

13. Informs and advises customers on information system technologies’ functionality, costs, benefits, and implementation requirements.

14. Participate in an on call customer support rotation during normal business hours and off hours

15. Perform other duties as assigned or necessary
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Thu, 30 Mar 2017 00:00:00 EDT 0
<![CDATA[BI Solutions Architect]]> Position Title: Business Intelligence Architect (Cognos)

Job Location:  Greater Boston area, MA

Interview Expectations:  Phone and In Person Interview

Local Candidate: Yes

Required Skill Sets:
  • Must have an understanding of Cognos 
  • Responsibilities include overseeing the BI platform, working with stakeholders and interacting with the data warehouse developers
  • Must understand basic data warehousing concepts, have a technical BI background and great communication skills
  • This person will be guiding the solution leads and reviewing the solutions proposed to make sure they are scalable

Job Description:

BI Solution Architect will be technology agnostic and working closely with senior leaders in the organizations to understand their needs and designing scalable and robust solutions. They  will responsible for defining the strategy and developing standards to streamline the processes. They will lead full cycle of consulting, design, coding, testing and documentation of the BI Platform. They  will work closely with the product vendors and technical teams for upgrades and implementations, evaluate alternative software solutions ensuring optimal reporting requirements are met.

Responsibilities:
  • Leads the strategy and defines the vision to make sure that it aligns with business requirements.
  • Responsible for driving the BI architecture decisions and able to understand the current state, existing gaps and recommendations to improve.
  • Develop trusted relationships with executives and managers in IT and business departments
  • Excellent communication, interpersonal, and presentation skills with demonstrated ability to explain technical info to non-technical audience in a clear, focused and concise manner
  • Maintain IBM Cognos Enterprise BI Platform with high performance and availability
  • Training and helping stakeholders using self-service reporting tools like Cognos Workspace advanced and workspace.
  • Lead sessions on collecting and interpreting enterprise reporting requirements and document those requirements in form of solution roadmaps and translates them into technical specifications.
  • Create strategies for optimizing and standardizing the processes to improve performance.
  • Co-ordinate with product vendors and technical team for upgrading BI application versions and implementations, evaluate alternative software solutions and to resolve issues
  • Responsible for managing best practices while designing the solutions allowing implementation of flexible reporting capability.
  • Work closely with DWH architect, ETL, and BI development teams to develop and maintain documentation for reporting which may include common business vocabulary, and taxonomies.
  • Must be knowledgeable in all aspects of SDLC and ensures that solutions are designed, developed and maintained as part of structured SDLC and ITIL business process
  • Participates in strategic planning for application roadmap and proactively identifying changes in business and technology landscape that would impact application.

Qualifications:
  • Bachelor' s degree in business, computer science or equivalent combination of education and experience
  • Client facing and desire to learn new technologies
  • Has broad understanding of BI space with knowledge in IBM tools.
  • Ability to prioritize and handle multiple tasks as well as changing priorities
  • Ability to recognize issues, take ownership and resolve with minimal supervision.
  • Familiar with DWH concepts and principles.
  • Experience with Business Analysis
  • Exposure to Salesforce reporting
  • Experience with corporate and financial system reporting
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Thu, 18 May 2017 00:00:00 EDT 0
<![CDATA[BI Solutions Lead]]> Position Title: BI Solution Lead

Job Location:  Greater Boston Area, MA

Interview Expectations:  Phone followed by In Person Interview

Local Candidate: Yes

Required Skill Sets:
  • Experience with Large BI/analytical implementation life cycle projects
  • Experience with data design for large enterprise environments
  • Ability to write specs/status updates
  • Experience managing or leading  a team to develop a solution or product - should be well-informed on current BI technologies
  • Project management
  • Healthcare preferred

DESCRIPTION:
Seeking a BI Solutions Lead to lead Clinical and Financial BI projects for a large healthcare organization. This person will work closely with users to gather requirements, do hands-on work on BI projects, and coordinate with/lead others involved in the projects.

 

PRINCIPAL RESPONSIBILITIES AND DUTIES:
  • Lead the technical design of the solution
  • Engage with IT and outside resources.
  • Lead and direct the development teams in technical decisions
  • Engage architects and other tech experts at the right points in the projects, including design reviews
  • Lead delivery of the solution
  • Lead and confer with business analysts and other technical teams to determine the best technical solution to meet requirements.
  • Act in the capacity of a technical lead to other developers and for development initiatives by providing decision for technical architecture, and architectural reviews, development and SIT
  • Own the BRD; may be authored by a BSA
  • Own the Tech Spec (TSD).  May engage others to develop content for some (or all) sections
  • Manage projects or in larger solutions work closely with the Project Managers
  • Early performance tests to validate the design decisions
  • QA, UAT, deployment coordination
  • Other duties as assigned

EXPERIENCE AND RELATED SKILLS:
  • 5 years overall Business Intelligence/Data Warehouse experience
  • Deep competency in Business Intelligence/Data Warehouse methodologies required.
  • Expertise in BI tools such as Tableau, Business Objects, LogiXML, Microsoft BI technologies.
  • Expertise in data warehouse design and development
  • Expertise in RDBMS such as SQL server, Oracle, Netezza
  • Business process knowledge in multiple business process area desired, especially around healthcare vertical.
  • Experiences with at least 3 large full life cycle BI projects
  • 5+ years of experience in application development or technology management, demonstrated skills in configuration management, data management, information management, IT architecture, systems life cycle management.
  • Experience on designing and architecting BI solutions
  • Experience in providing architecture strategy, and technical project management, leadership and guidance.
  • Experience with interacting directly with the business stakeholders and users to present project status, address architectural topics, and participate in resolution of project risks and issues.
  • Experience assessing impact of change requests against resources requirements, time constraints, version and release control and functionality.
  • Attention to detail
  • Process oriented
  • Ability to prioritize/ self-manage
  • Strong written and oral communications
  • Ability to identify alternative approaches/solutions to risks and issues
  • Knowledge of reporting, data analysis and forecasting algorithms
  • Exposure to environments with continuous integration, automated testing and agile software development a plus
  • Computer Science degree. Master’ s degree a plus
  • Technically diverse and experienced.  Know the tech options. 

 

TECHNICAL SKILLS:
  • Large BI/analytical implementation life cycle (not really into university setting type of experience)
  • Data Design Skills / knowledge
  • Ability to act as a BSA on smaller projects
  • Customer Facing Experience
  • Can write Specs / status updates
  • Managed / Led a team to develop a solution or product (i.e. project management and communication skills)
  • Should be “ well-informed” on current technologies
  • Must be technical (can’ t just be functional)
  • BI Development background a plus (can understand conceptually how to develop reports)

 

SOFT SKILLS:
  • Must be a strong Team Player – needs to be considerate of Team - can’ t focus on self, should emphasize team effort
  • Must be passionate about BI, Analytics and Data
  • Prefer passion for healthcare
  • Can handle tough conversations
  • Energetic and have the ability to control conversations / Enthusiastic about BI
  • Ability to drive solutions to completion
  • Must be able to articulate business objective
  • Diplomatic when working with less than enthusiastic IT partners / can handle different personalities
  • Knows how to set appropriate expectations with business users
  • Vision on how to evolve the solution or product to bring more value to the business
  • Must be flexible in their thinking/approach
  • Comfortable with “ push backs”
  • Low Drama / Likeable
]]>
Mon, 12 Jun 2017 00:00:00 EDT 0
<![CDATA[Business Analyst - Revenue Cycle]]> Position: Revenue Systems BSA
Location: greater Boston Area
Interview: Phone and In Person is Required


 

Description:

The Business Analyst will be working closely with business offices to elicit requirements and write business requirement documentation. This person should be very skilled at being able to draw out what is really needed from the business users, which requires and in depth understanding of the business, an ability to pick up on what is going on, and strong ability to ask good questions. They will be working on Revenue Cycle process improvement projects as well as system optimization projects.

Requirements:
  • Strong experience doing Business Analysis in an IT setting
  • Ability to write robust business requirements
  • Understanding of Healthcare Revenue Cycle / Financial systems and workflow required
  • Experience working on business process improvement or workflow redesign projects.
  • Prior experience writing technical specs, laying out dashboards, etc.
  • Understanding of data structures, how to manipulate data, and experience working with SQL a plus but not required.
  • Soarian Financials or other Revenue Cycle application experience a plus
]]>
Tue, 02 Jan 2018 00:00:00 EST 0
<![CDATA[Business Analyst II]]> Position Title:Business Analyst 

Job Location:  Radnor, PA

Interview Expectations:  Phone and In Person Interview

Local Candidate: Yes

Required Skill Sets:


Business Analyst working in an agile team responsible for Lincoln Financial quarterly product releases (life and annuity product enhancements).

Key responsibilities / requirements.
o Work with the business and team members to write user stories in support of product enhancements.
o Partner with the scrum master and product owner to prioritize the backlog and coordinate with external groups.
o Perform UAT and coordinate UAT activities with the business
o Actively participate in all sprint ceremonies and work with the product owner to lead the planning and grooming sessions.
o Agile experience required
o Life and Annuity product knowledge desired. ]]>
Tue, 19 Sep 2017 00:00:00 EDT 0
<![CDATA[Business System Analyst (Atlanta, GA or Omaha, NE)]]> Position: Business Analyst
Location: Can Sit in Omaha or Atlanta
Interview: Phone and / or Skype

  • 5 years experience;
  • Responsible for the development of technical/software requirements: including: planning, prioritization, and traceability to downstream, upstream, and cross functional efforts.
  • Ensure technical/software requirements meet the business' needs through a documented logical solution that is guided by the architects vision.
  • Analyze the business needs/problems to ensure all solution components developed or modified fit as intended into the current business and system architecture.
  • Responsible for facilitating and defining solution concepts for development.
  • Conceptual solution design including integration points, data analysis, configuring, mappings, relationships, and conversion rules.
  • Conduct source system data analysis.
  • Provide interface requirements (system and UI).
  • Provide support to all testing efforts. Support downstream disciplines to ensure requirements are understood and met.
  • As needed, perform business requirements with supporting artifacts (e.g. business process modeling, business rules analysis, business object modeling). 
]]>
Mon, 29 Jan 2018 00:00:00 EST 1
<![CDATA[Business Systems Analyst Manager/Director]]> Defines the strategy of the Business Systems Analyst team, identifies capabilities required, and ensures capabilities are built, and promoted across the organization to increase departmental credibility and trust. Manage the Business Systems Analyst Team in collecting and analyzing moderate to complex information systems and business process solutions that support the development of IT systems to achieve strategic business goals. As the primary point of contact, the Manager, Business Systems Analysis overseas and consults on a variety of projects to ensure the attainment of our data management and software objectives, including implementation of business rules in software applications, data integrity, data security, and corporate wide availability of all corporate data. Key liaison between high profile clients and the Technology Teams. BSA Manager will monitor all in-flight projects, understand the industry trends to shape skills for the future, continuously iterating on best practices for the BSA capability.

Business Relationship Management/Cross Departmental Collaboration
  • Build strong relationships with Senior Management Team, AVP/Director-level leadership, as well as business Subject Matter Experts (SME) to improve customer support capabilities and trust in analyst capabilities.
  • Manage and provide direction to business systems analysts who interface with management, users, and clients.
  • Plans and implements BSA service strategy to support business and user needs.
  • Acts as major liaison with other departments to identify the business system meets the enterprise' s needs.

Administrative Management/Leadership
  • Supervise, hire, develop, coach, evaluate and mentor staff. Defines objectives, goals with team, performance appraisals, career development, etc. Holds associates accountable for work by setting expectations, achieving commitments, providing feedback and evaluating effectiveness.
  • Lead analysts in building center of excellent around analysis
  • Identify, develop, champion process, tools and system methodologies that are to be used throughout the organization and provide guidance and support to lower level analysts.
  • Serve as support to CIO in quasi-“ chief of staff role” - to define strategy, face off to senior leadership, serve as communicator to internal and external leadership

Strategist
  • Act as CIO’ s strategist to assist in staff planning, vendor management, process definition, and IT strategy definition
  • Represent CIO in leadership sessions as needed

BPM Methodology Practitioner
  • Understand business process management as means to analyze and define business needs and process.
  • Lead the identification of processes and data requirements driving the development of business process, data models; development of prototypes, mock-ups to visualize end user experience.
  • Ensure that business requirements are translated, simplified, analyzed and tracked from inception to production roll-out.
  • Using techniques such as sampling, model building and structured analysis, ensure the solution is efficient, cost effective and financially feasible.

Team Leadership with Ability to Serve as Individual Contributor: As Bandwidth Dictates, As Means to Coach/Mentor
  • Drive and improve the practice of Business Analysis discipline. Identify, select and implement best practices and techniques to gather, document, streamline, and improve business processes and business rules.
  • Ensure efficient and effective practice of facilitation sessions to elicit business requirements and business rules.
  • Lead solution discovery sessions with the client stakeholders and subject matter experts as a means to elicit solution requirements, both business and functional.
  • Contribute to the design and development of new systems, often working and consulting with Business Leaders, Developers and Architects to develop the optimal approach and solution.
  • Support project implementations and enhancements and troubleshoot production and project issues, and recommend corrective action to lead the resolution efforts.
  • Develop specifications, business rules, business use cases, diagrams and flowcharts for programmers to follow.

Knowledge of PMO Methodologies To Enable Adequate Prioritization of Requirements
  • Recommend and negotiate prioritization of requirements based on cost and business goals. Engagements involve a combination of platforms, processes, and technology.

QA Methodology Practitioner
  • Collaborate and coordinate with Quality Assurance staff to ensure full validation of functionality and performance according to the specifications and business rules. Secure fulfillment of requirements as discussed during scope sessions.
  • Ensures the appropriate Business Analysts assigned have the required knowledge and skills to deliver quality and timely solutions.
  • Initiate changes to the analysis and QA testing sections of our system development methodology.
  • Comfortable presenting in front of senior level executives
  • Able to drive consensus amongst clients and peers and influence them
  • A problem solver, fixer, and a creative thought leader
  • Leadership experience
  • Experience managing business systems analysts
  • Outstanding negotiation skills
  • Ten years related experience; or equivalent combination of education and experience.
  • Seven years of experience with collecting, documenting and analyzing business, systems, process and data requirements, including workflow analysis and design and data and business process modeling.
  • At least three years of software testing and software development lifecycle experience
  • Ability to manage, coach, develop and motivate a technical work group
  • Strong project management skills, including ability to set and adhere to project plans, meet deadlines, prioritize work, delegate and follow-up, an manage expectations
  • Strong written and verbal communication, including technical writing, and strong interviewing and conflict resolution skills
  • Ability to lead requirement gathering, systems design, and coordinate development and testing efforts required for project
  • Ability to understand and analyze complex systems and data
  • Must be innovative, creative, resourceful, and be a quick learner
  • Strong sense of urgency and be highly motivated
  • Ability to partner, build and manage relationships with external and internal customers
  • Strong computer skills, including Word, Outlook, Excel, MS Project, and ability to use various software applications and business analysis tools.
  • Experience using structured/relational databases, including SQL, ALM, and SharePoint preferred
  • Maintain and grow knowledge of the business systems analyst discipline and apply these principles to work projects.
  • Bachelor’ s degree
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Wed, 27 Dec 2017 00:00:00 EST 0
<![CDATA[CHA Epic Full Time]]> *Proactive job for all of the full time needs as a result of the epic implementation.Ready to see resumes as early as July/August. Would be great to pipeline some candidates.

11 full time roles in total:
  • 2 Grand Central Analysts
  • 4 Resolute Analysts (2 HB and 2 PB)
  • 1 Systems Engineer 
  • 1 Trainer
  • 2 Optime Analyst
  • 1 Radiant Analyst
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Fri, 26 May 2017 00:00:00 EDT 0
<![CDATA[Chief Information Security Officer]]> DESCRIPTION:

Under the direction of the CIO the Chief Information Security Officer (CISO) is responsible for planning, coordinating and implementing information security operations. The CISO will lead or participate in the development, enforcement, and maintenance of policies, procedures, measures, and mechanisms to protect the confidentiality, integrity and availability of information and to prevent, detect, contain, and correct information security breaches by aligning information security standards and compliance with statutory and regulatory requirements.

The CISO will also work with other IT leaders, including the Sr. Director of Technology to ensure that infrastructure design and implementation meets the security requirements of both the IT security team, corporate compliance, and corporate privacy officers. The CISO is also responsible for the development, maintenance, and execution of an annual security testing program as well as overseeing security evaluations on prospective vendors/partners.

The CISO also monitors security and privacy trends and coordinates with  risk management, legal, human resources, Health Information Management, and compliance departments to keep abreast of relevant laws and legislation (locally and nationally) to ensure that the security and privacy programs are updated when appropriate to maintain ongoing compliance.

The CISO champions information security efforts across the organization and serves as a content expert and educator for IT and other departments. 

ESSENTIAL RESPONSIBILITIES / DUTIES: 
  • Responsible for Information Security Program (ISP) development and implementation including
    • Identify protection goals, objectives and metrics consistent with organizations strategic plan
    • Incident response program development
    • Security awareness program development
  • Determine the acceptable level of information security risk in conjunction with senior management. Advise management on information security risks and appropriate course of action.
  • Conducts threats and vulnerability assessments to properly analyze the risks to information security and determines appropriate measures to effectively manage those risks
  • Work with management to prioritize security initiatives and spending based on appropriate risk management methodology
  • Manage the investigation of security breaches or potential breaches and assist with disciplinary and legal matters associated with such breaches
  • Work with outside consultants as appropriate for independent security audits
  • Participate in the evaluation, selection and implementation of security products and technologies
  • Develop enterprise education and communication plan.
  • Maintain deep knowledge of legal requirements and market standards of information security

EXPERIENCE: 

Seven plus years of experience in a large (over 2, 000 end users) Healthcare IT Enterprise required. 

KNOWLEDGE AND SKILLS:
  • Should have experience with auditing, and risk management, as well as contract and vendor negotiation.
  • Must have a solid understanding of information technology and information security.
  • Strong verbal and written communication skills.
  • Ability to articulate highly technical information into real world business impact at a senior management level and, conversely, ability to translate senior management business initiatives into actionable technical designs.
  • Must understand the unique requirements of security in a healthcare setting.
  • Familiarity with current Cybersecurity management frameworks
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Tue, 18 Oct 2016 00:00:00 EDT 0
<![CDATA[Clinical Applications Development Consultant]]> Position: Clinical Application Development (Soarian) Consultant
Location: Greater Boston Area
Interview: Phone and In Person Interview is Required. 


Job Description:                            

Seeking a contractor to provide support for the clinical applications development team.  This person will work with the Soarian Clinicals (Cerner) product to support code migration and deployment as well as new development.  They will apply changes using the SC Adaptability tool as directed.

 

Requirements:
  • Must have strong communication and organization skills.
  • Soarian Clinicals experience
  • Adaptability experience required.
  • Analyst skills – ability to talk to users to gather requirements
  • Occasional weekend/night hours required
  • SQL experience would be a nice to have
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Fri, 01 Dec 2017 00:00:00 EST 0
<![CDATA[Clinical Project Manager]]> Position: Clinical PM
Location: Greater Boston Area
Interview: Phone and In Person is Required
Local Candidates Only.


PURPOSE AND SCOPE:

Looking for a Senior PM with experience in the healthcare industry.  Provide senior project management leadership for IT and the enterprise ensuring ownership, accountability and governance of critical project efforts. Provide guidance on best practices and standards for all IT projects. Participate in formal portfolio management review of all IT projects assessing risk to timeline, budget and customer satisfaction. Conduct ongoing process to review and assess impact of changes to project scope, determine potential options and ensuring appropriate escalation, selection and approval of final decision. Participate in process to recommend options to adjust project priorities to optimize resources and manage project portfolio risk. Lead multiple projects and facilitate activities of suppliers, developers and interdepartmental relationships to ensure that predetermined specifications and timelines are met. Mentor and/or assist other project managers as requested. Supports our client’ s mission, vision, core values and customer service philosophy. 

PRINCIPAL RESPONSIBILITIES AND DUTIES
  • Provide senior project management leadership and direction of large critical projects
  • Manage IT projects of all sizes and complexities.
  • Participate and/or lead quality team efforts to continuously improve processes and methodologies resulting in improved IT efficiency and project delivery in terms of time, budget and customer satisfaction.
  • Provide project management guidance and governance for IT related projects by monitoring project activities, ensuring appropriate escalation and reporting of timeline status, risk assessment and budget variance.
  • Establish, maintain and communicate best practices around project management technique
  • Develop and maintain project plans for various IT related projects
  • Manage issue tracking and resolution for IT projects
  • Manage project resource scheduling and participate in overall resource scheduling activities
  • Facilitate cross-functional project team meetings and discussions ensuring appropriate participation, team focus on objectives and documentation and communication of agreements and conclusions.
  • Establish communication plans for projects and ensure adherence to those plans maintaining appropriate communication to all project constituents and stakeholders.
  • Manage risk assessment and mitigation process for IT projects.
  • Prepare management activity and progress reports on IT related projects.
  • Ensure adherence to established project management methodologies and best practices.
  • Other duties as assigned.

EDUCATION
  • Bachelor’ s degree in MIS, Computer science or related field. Master’ s degree preferred. PMP Certification Required. Experience in healthcare industry required.

EXPERIENCE AND REQUIRED SKILL
  • Must have PMP and CSM.
  • Must have at least ten years experience in project managing information technology / software development projects.
  • Healthcare experience is preferred  
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Thu, 01 Feb 2018 00:00:00 EST 0
<![CDATA[DW ETL Design Lead]]> Position Title:  DW ETL Design Lead

Job Location:  Greater Boston Area, MA

Interview Expectations:  Onsite required

Local Candidate: required

Design, specify, and deliver enterprise reporting and analytics data structures to support financial and medical analysis in our Oracle Exadata-based environment. Position may require team leadership or key development contribution or user interaction depending upon the profile of the project.

Experience:
  • At least 6 years functional design, technical design, coding, and testing of data acquisition and ETL process.
  • Technical leadership of several (3+) person development teams.
  • Development and usage of Data Warehousing best practices and standards.
  • Repeated design/development of large-scale data warehousing environments.
  • Design experience with a variety of DW languages and tool  sets.
  • Working knowledge of healthcare services industry-preferred.

Demonstrable Skills:
  • Functional/Technical document (specification) authorship. Required. Critical.
  • Oracle Exadata  DW appliance ETL development skill via SQL and other tools. Understand Oracle Exadata  ETL best practices. Preferred.
  • Ability to independently, or with business counterparts, profile, navigate and reverse engineer the data of source application databases in preparation for data and ETL design. Required.
  • Graphical and written design of complex ETL processes – including the exceptional. Required.
  • Good SQL PLSQL development in Oracle and/or SQL Server. Required.
  • Process and Data modeling in large-scale data warehousing environments. Strongly preferred.
  • Estimation, planning and execution of small-team data warehousing projects. Preferred.
  • Hands on skill with common ETL tools – especially Informatica. Preferred.
  • Design/Configuration of jobs using scheduling tools like Tidal or Autosys. Preferred.
  • Very good written, oral and meeting-based communications in mostly technical settings. Must be able to explain your design/position to multiple audiences. Required.
  • Skill in the techniques and tools used for high-volume data acquisition and replication. Strongly preferred.
  • Respects timelines and surfaces issues without direct supervision. Required.
  • Translate business information requirements to technical structure and specification. Required.
  • Leads and participates in code walk throughs and other deliverable reviews. Required.
  • Oracle Exadata certification. Preferred

Education:
  • Bachelor’ s degree in MIS, computer science or related field preferred.

 
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Mon, 13 Nov 2017 00:00:00 EST 0
<![CDATA[Database Administrator (Z/OS, DB2)]]> Position Title: Senior Infrastructure Engineer

Job Location: Hartford, CT

Interview Expectations: Phone and In Person Interview or Skype

Local Candidate: Preferred, not required

Required Skill Sets:

Job Summary:
This person will provide engineering support and services associated with technology infrastructure. Applies to one or more of the following systems disciplines/environments: Open system & mainframe computer platforms, middleware technologies, telephony, database and/or network systems.
  1. Designs, configures, administers, recommends, integrates, and/or constructs infrastructure solutions & systems.
  2. Provides aforementioned infrastructure services in support of information technology and business project activities, often serving as members of a project team.
  3. Infrastructure Engineers are accountable for management and resolution of incident, problem, service request and change management assignments, as well as providing level 2/3 support & services (evaluate, diagnose & resolve) for complex work items level 1 support cannot resolve/satisfy. Frequently requires engagement with internal KofC departments, external partners and/or vendors.

Job Responsibilities:
  1. Designs, configures, administers, recommends, integrates, and/or constructs infrastructure solutions & systems.
  2. Provides aforementioned infrastructure services in support of information technology and business project activities, serving as a member of a project team.
  3. Manages and resolves incident, problem, service request and change management assignments and provides level 2/3 support & services.
  4. Participates in disaster recovery & business continuity planning and testing.

Systems / Technical Knowledge:
  • Requires in depth knowledge of technologies associated with specific role assigned to engineer.
  • Microsoft Office, including Word, Excel and PowerPoint.

Education:  BS or BA in Computer Science, Information Systems or related field or equivalent combination of experience and training.

Experience:  7 – 10 years of information technology experience.

Licensing / Certification:  ITIL Foundation certificate.

In Addition:

Primary Skillsets:
Advanced knowledge of z\OS operating system and associated technologies used for monitoring and troubleshooting.
Advanced knowledge of IBM DB2 Database on Mainframe Systems and associated technologies, including tuning and performance monitoring.
 
Secondary Skillsets:
Advanced knowledge of IBM DB2 LUW and SQL Server and associated technologies, including tuning and performance monitoring.
Advanced knowledge of Windows and Linux operating systems and associated technologies used for monitoring and troubleshooting.
Advanced knowledge of IBM DB2 Database on Mainframe Systems and associated technologies, including tuning and performance monitoring.

Responsibilities:
Manages, coordinates and escalates Database service requests with other support teams.
Manage Database Backup and Recovery Operations, Promote DB changes into Production.
Manage database security and access permissions as required by the Information Security Department.
Work with Developers, Schedulers, Security team, and Mainframe team to resolved problems.
Perform on-call duties to support a 24/7 operation.
Monitor DBMS performance and provide tuning recommendations.
Ability to work efficiently both as an individual and as a team member.
Strong customer support and communications skills.
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Mon, 13 Nov 2017 00:00:00 EST 0
<![CDATA[E-Learning Developer]]> Position Title: Instructional Designer 

Job Location:  Omaha, Nebraska

Interview Expectations:  Phone and In Person Interview

Local Candidate: Yes

Required Skill Sets:

It is key for the Instructional Designer,
+To have experience and/or understanding of working on an agile project. The system will change as they develop their material, so that content needs to be flexible enough to handle quick turnaround updates.
+To have had experiencing developing and/or creating software simulations, videos, podcasts, job aids, e-learning modules-a range of alternatives to having people sit in the classroom.
+To be comfortable working in an environment with a high degree of ambiguity.
+To be able to share their expertise and best practices with the team. Due to the sheer velocity of work on the project, they will need to allow others on their team assist with the heavy workload.

GENERAL PURPOSE OF JOB
This position will develop, implement and evaluate complex training content to ensure organizational readiness for his/her assigned area(s) of responsibility. Will also champion and enhance organizational initiatives by positively influencing and supporting change management and enterprise initiatives within assigned area(s) of responsibility.

DUTIES AND RESPONSIBILITIES
Training and Development
* Coordinates complex training plans and programs for his/her assigned area(s) of responsibility to meet departmental training objectives within an agile project environment.
* Develops multimedia training materials, procedures, manuals and/or visual aids to meet objectives of his/her assigned area(s) of responsibility.
* Develops and conducts training needs assessments and determines training requirements for new program development.
* Conducts training and ongoing training evaluations to ensure effectiveness of programs and recommends more complex training modifications as necessary.
* Serves as a trusted training resource and ensures training materials, plans and/or programs reflect business needs and organizational readiness of his/her assigned area(s) of responsibility.
Project Management
* Proactively collaborates and communicates with appropriate internal/external stakeholders to address more complex training gaps to optimize organizational performance.
* Identifies and recommends process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility.
* Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects for his/her assigned area(s) of responsibility.
* Maintains knowledge on current and emerging developments/trends for assigned area(s) or responsibility, assess the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.

ADDITIONAL POSITION RESPONSIBILITIES
* Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
* Remains current in profession and industry trends.
* Makes a positive contribution as demonstrated by: - Making suggestions for improvement- Learning new skills, procedures and processes
* Performs other duties as required.

EDUCATION AND EXPERIENCE
* 4 Year/Bachelors Degree (Degree in Training Development or Instructional Design preferred) or equivalent work experience (4 years of experience in lieu of Bachelors)
* 3-5 years training, instructional design, adult learning, and/or performance experience that directly aligns with the specific responsibilities for this position
* Functional knowledge aligned with area of expertise
* Strong written and verbal communication skills are essential, including the ability to interact with general partners and other leaders of the firm
* Demonstrates personal initiative, strong interpersonal and advanced project management skills
* Demonstrates organization and time management skills to meet deadlines
* Knowledge of Group Protection products and concepts, practices and procedures used in the industry highly desired
* Skilled in the use of e-learning tools
* Demonstrated experience in virtual training methods including WebEx and video software preferred
* Drives performance targets to completion Additional Job Details:
]]>
Tue, 19 Dec 2017 00:00:00 EST 1
<![CDATA[Epic Orders Analyst II]]> Position Title: Epic Orders Analyst II

Job Location:  Boston, MA

Interview Expectations:  Phone followed by In Person Interview

Local Candidate: Yes

Required Skill Sets:  Epic experience, does not need to be Orders.

Description:

In this position you will:

• Mentor junior colleagues in the development of application and project management knowledge • Be responsible for managing increasingly complex individual projects or work streams within the defined scope of the overall project • Configure, build, test, and support the Epic implementation • Design processes with representatives from clinical or financial operations to ensure technology supports business processes • Independently manage your work to complete tasks based on clearly defined project milestones • Identify and escalate any issues/problems/delays that may adversely impact the project • Achieve in depth knowledge of respective Epic application and stay current with new application functionality and enhancements • Coordinates all department preparations to support the adoption and implementation of software applications, systems reporting, and related software interfaces • Acts as a liaison with all areas of the hospital using software application • Conducts regular meetings with hospital staff to determine future system enhancements • Prepares and maintains documentation, including analysis, design, programming, standards, procedures, and user guides

 

Requirements:

Qualifications • Bachelor’ s degree • At least 1-2 years of information systems experience, preferably in healthcare and with Epic (or relevant operational experience) • Ability understand and explain complex technical concepts in terms understandable to end-users • Ability to exercise discretion and independent judgment with respect to workflow design, issue escalation, and other projects that support business needs • Strong written communication skills, including project documentation and technical writing • Strong verbal communication skills while interacting with team members, end users and other departments throughout the organization • Demonstrated analytical and problem solving skills • Ability to be a team player; flexible, friendly, congenial and enthusiastic • Proficiency in Microsoft Office Products including Word, Excel, and PowerPoint • Ability to obtain Epic certification in required applications within 3 months of training and willingness to travel to Verona, Wisconsin for training on dates specified • Personal transportation for local travel, possibly some occasional out-of-town travel in addition to the training commitment above, and a valid Massachusetts driver' s license • Participate in on-call coverage as assigned WORKING CONDITIONS • Physical demands include ability to sit more than six hours per day. • Ability to communicate via telephone, orally, and hear conversation more than 50% of the time. • Upper extremity demands include ability to perform data entry with repetitive hand movement, and visual concentration at video display terminal, to review and enter data.
]]>
Fri, 15 Dec 2017 00:00:00 EST 0
<![CDATA[Epic Prelude & Cadence Trainer]]> Job Description

The Epic Cadence & Prelude Trainer has primary responsibility for providing Epic training for end users and developing effective and comprehensive training materials.

Job Responsibilities
  • Serve as the Primary Prelude/Cadence Lead for the EPIC Project
  • Develop all Prelude/Cadence Training document (End-User Course Curriculum & Tip Sheets)
  • Complete all assign EPIC Training Task listed below:
  • Review/access EPIC v18 NOVA Note for requirement for Prelude/Cadence
  • Use the EPIC Training Calculator to define Training Room needs & Class schedule
  • Setup Learning Home Dashboard for tracking end user course completion
  • Build Prelude/Cadence patient testing information in the Master Training Environment
  • Create/modify Prelude/Cadence End-User proficiency exams base on EPIC v18 Training curriculum and department workflows
  • Conduct Prelude/Cadence Training for Pilot and Super User test groups
  • Attend EPIC v18 Training Project Meetings
  • Participate EPIC v18 Adoption Session & required EPIC v18 Testing Cycle test
  • Provide Weekly Training Status Report to EPIC Project Manager

Required Experience 
  • Current Epic Cadence and Prelude certification required.
  • Previous experience assessing, developing, implementing training, and evaluating training needs required.
  • Strong communication skills; ability to instruct and inspire various levels of end users.
  • Ability to work independently and function as an integral part of the team
  • Demonstrated ability to exercise good judgment, prioritize multiple tasks, and problem solve under pressure of deadlines and resource constraints.
]]>
Thu, 01 Feb 2018 00:00:00 EST 0
<![CDATA[Financial BSA (Support)]]> Position: Financials BSA
Location: Greater Boston Area
Interview: Phone and In Person is a Must


IT Financial/Business Systems focus

· Working knowledge and experience in Microsoft Windows XP, Windows Server O/S and SQL Server, MS Office products

· Excellent analytical, problem solving, and support skills

· Strong SQL Server support skills

· Strong enterprise application support skills, Siemens Soarian Financial medical financial application  

· Experience supporting transaction processing systems – proven HL7 experience

· Superior Customer Service skills

· All other duties as assigned

 

PURPOSE AND SCOPE:

Participate in definition of business processes for clinical and financial operations, and the design of automated solutions within the framework of all specified architecture.

 PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Analyze, diagnose, track and resolve various technical and operational issues with application processing. Consult with IT product team and other pertinent resources as well as working independently to resolve issues.

· Provide technical leadership on complex projects evaluating development projects and assisting in defining and building development processes to meet project needs.

· Work closely with other IT staff to ensure a stable infrastructure and that integration (interfaces) and end user interfaces are processing according to schedule. Take the necessary actions including making recommendations regarding system and process changes to provide an efficient environment for the end user community.

· Provide analytical support in the conceptualization, development and implementation of complex system projects pertaining to Enterprise reporting and Business Intelligence.

· Identify development tools or reporting databases that can be used to improve clinical efficacy, operational efficiency and quality of service.

· Prepare detailed specifications for programming code development, building and testing.

· Participate in pilot preparation, coordination of user acceptance testing, and coordination of new module rollouts for systems projects.

· May provide assistance to junior level staff with general tasks that require a better understanding of functions, as directed by immediate supervisor.

· May refer to senior level staff for assistance with higher level problems that may arise.

· Escalates issues to supervisor/manager for resolution, as deemed necessary.

· Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

· Assist with various projects as assigned by direct supervisor.

· Other duties as assigned

 EDUCATION:

· Bachelor’ s Degree or equivalent related experience

 EXPERIENCE AND REQUIRED SKILLS:

· 2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience.

· Excellent presentation and written and verbal communication skills.

· Strong organizational, project management and process analysis skills are essential.

· Experience and knowledge of healthcare delivery and nephrology operations are a plus.

· Must be able to read and comprehend complex technical documents.

· Excellent analysis and problem solving skills required. Strong experience in software project development. Process analysis skills important. Experience and knowledge of dialysis clinic operations and dialysis billing a plus.

· Ability to manage multiple high priority tasks.

· Ability to work creatively, analytically and independently in a problem solving environment.

 
]]>
Tue, 23 Jan 2018 00:00:00 EST 0
<![CDATA[Healthcare BI Solutions Lead]]> DESCRIPTION:
Seeking a BI Solutions Lead to lead Clinical and Financial BI projects for a large healthcare organization. This person will work closely with users to gather requirements, do hands-on work on BI projects, and coordinate with/lead others involved in the projects.

 

PRINCIPAL RESPONSIBILITIES AND DUTIES:
  • Lead the technical design of the solution
  • Engage with IT and outside resources.
  • Lead and direct the development teams in technical decisions
  • Engage architects and other tech experts at the right points in the projects, including design reviews
  • Lead delivery of the solution
  • Lead and confer with business analysts and other technical teams to determine the best technical solution to meet requirements.
  • Act in the capacity of a technical lead to other developers and for development initiatives by providing decision for technical architecture, and architectural reviews, development and SIT
  • Own the BRD; may be authored by a BSA
  • Own the Tech Spec (TSD).  May engage others to develop content for some (or all) sections
  • Manage projects or in larger solutions work closely with the Project Managers
  • Early performance tests to validate the design decisions
  • QA, UAT, deployment coordination
  • Other duties as assigned

EXPERIENCE AND RELATED SKILLS:
  • 5 years overall Business Intelligence/Data Warehouse experience
  • Deep competency in Business Intelligence/Data Warehouse methodologies required.
  • Expertise in BI tools such as Tableau, Business Objects, LogiXML, Microsoft BI technologies.
  • Expertise in data warehouse design and development
  • Expertise in RDBMS such as SQL server, Oracle, Netezza
  • Business process knowledge in multiple business process area desired, especially around healthcare vertical.
  • Experiences with at least 3 large full life cycle BI projects
  • 5+ years of experience in application development or technology management, demonstrated skills in configuration management, data management, information management, IT architecture, systems life cycle management.
  • Experience on designing and architecting BI solutions
  • Experience in providing architecture strategy, and technical project management, leadership and guidance.
  • Experience with interacting directly with the business stakeholders and users to present project status, address architectural topics, and participate in resolution of project risks and issues.
  • Experience assessing impact of change requests against resources requirements, time constraints, version and release control and functionality.
  • Attention to detail
  • Process oriented
  • Ability to prioritize/ self-manage
  • Strong written and oral communications
  • Ability to identify alternative approaches/solutions to risks and issues
  • Knowledge of reporting, data analysis and forecasting algorithms
  • Exposure to environments with continuous integration, automated testing and agile software development a plus
  • Computer Science degree. Master’ s degree a plus
  • Technically diverse and experienced.  Know the tech options. 

 

TECHNICAL SKILLS:
  • Large BI/analytical implementation life cycle (not really into university setting type of experience)
  • Data Design Skills / knowledge
  • Ability to act as a BSA on smaller projects
  • Customer Facing Experience
  • Can write Specs / status updates
  • Managed / Led a team to develop a solution or product (i.e. project management and communication skills)
  • Should be “ well-informed” on current technologies
  • Must be technical (can’ t just be functional)
  • BI Development background a plus (can understand conceptually how to develop reports)

 

SOFT SKILLS:
  • Must be a strong Team Player – needs to be considerate of Team - can’ t focus on self, should emphasize team effort
  • Must be passionate about BI, Analytics and Data
  • Prefer passion for healthcare
  • Can handle tough conversations
  • Energetic and have the ability to control conversations / Enthusiastic about BI
  • Ability to drive solutions to completion
  • Must be able to articulate business objective
  • Diplomatic when working with less than enthusiastic IT partners / can handle different personalities
  • Knows how to set appropriate expectations with business users
  • Vision on how to evolve the solution or product to bring more value to the business
  • Must be flexible in their thinking/approach
  • Comfortable with “ push backs”
  • Low Drama / Likeable

 
]]>
Fri, 27 Oct 2017 00:00:00 EDT 0
<![CDATA[Healthy Planet Reporting Analyst]]> Position Title: Epic Healthy Planet Reporting Analyst

Job Location:  Boston MA

Interview Expectations:  Phone and Skype/In Person if local

Local Candidate: Yes but open to non local as well

Required Skill Sets:
  • Epic Healthy Planet claims data and Epic Cost & Utilization dashboard experience is a big plus and would make for a ' perfect' candidate
  • Epic experience required, healthy planet certification would be ideal but not necessarily a requirement
  • Must have BI background and worked with Tableau, Caboodle etc. 
  • Must have understanding of ACO 

Description:

Seeking a Healthy Planet " Population Health"  analyst.  Experience in  reporting workbench/radar; specifically Template and Radar dashboard build, and building user workspaces.  SQL experience is highly preferred.  Consultant will be collaborating with the business analysts and the end users and will be expected to write business documents.

Qualification Criteria:
  • ACO analytics in general (claims, PMPM, risk adjustment, etc.)
  • Cost & Utilization Dashboard (Epic' s out-of-the-box Tableau content)
  • Tableau in general
  • Caboodle (formerly Star)
  • Metric Framework (particularly moving externally calculated metric data into Epic and vice versa)
]]>
Mon, 06 Mar 2017 00:00:00 EST 0
<![CDATA[IOS Mobile Developer]]> Job Description:

In this role you will work in a collaborative team environment that encourages you to perform at your best, and challenges you to engineer elegant solutions for complex business problems. You will actively participate in on-going new feature/architecture designs and product enhancements. You are able to quickly learn complex concepts and use your extensive experience/knowledge to recognize areas for improvement.

The ideal candidate will be an experienced (3+ years of iOS application development) developer who is highly organized, self-directed, energetic, focused, and skilled in building high-performance and robust mobile applications. He/she is able to apply sound architecture/design principles, recognize opportunities for improvements, and adept in solving complex technical and business problems.

Required Skills:
  • Seasoned developer with experience designing and building mobile applications with passion for building user friendly and high performing solutions
  • Have experience and appreciation for working in high-paced agile environment
  • Detail oriented and thorough in interpreting requirements
  • Able to provide design options and process user feedback to create elegant solutions
  • Current with mobile trends/technologies, latest iOS features
  • Knowledgeable of and have solid understanding of Object Oriented concepts, best practices, and design patterns

Qualifications:
  • BS degree in Computer Science or related field, with 3 years of related experience.
  • Strong Objective C for iOS Application development skills
  • Strong Java Application development skills
  • Extensive knowledge of iOS APIs and Frameworks
  • Solid understanding of mobile design context dimensions
  • Proven extensive experience building complex mobile Apps for enterprise customers
  • Fundamentals in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis
  • Experience with network communications protocols including data-interchange formats such as JSON and XML
  • Experience with writing automated unit tests
  • Excellent verbal and written communication skills
]]>
Mon, 15 Jan 2018 00:00:00 EST 0
<![CDATA[Lead SQL Server DBA]]> Position: Lead SQL DBA
Location: Greater Boston Area
Interview: Phone and In Person Required
Must be willing to relocate and work onsite 


We are seeking a motivated Senior SQL DBA to join our existing team of 7 very capable DBA’ s supporting some of the most challenging deployments you’ ll see using MS SQL Server.  Our SQL Server environment is responsible for the day-to-day operations:

Our SQL Server environment is responsible for the day-to-day operations of over 2, 300 clinics:
  • Financials platform: 7 TB OLTP, 12 TB OLAP/DSS database pushing 2.4 Billion database txn’ s/day, 700 users, supporting $700M/month in revenue for FMCNA
  • Clinical systems platform: 15 TB+ database, 1.5 Billion txn’ s/day, 12, 000 daily users, facilitating 80, 000 treatments/day
  • Transactional replication environment with over 150 Million commands per day
  • Large scale servers, e.g. 160 processors, 2TB RAM
  • Custom alerting and monitoring in support of critical systems
    • Central monitor server, monitoring 140+ instances
    • T-SQL, powershell, batch files
    • Operational dashboard using SSRS

Have you ever wanted to put advanced skills you learned at Dev Connections or PASS into practice and see the outcome in a very diverse environment?  Have you always wanted to prove or measure said changes?

If you’ re looking to run SQL Server out of the box, this may not be a good fit for you.  If you have a passion for learning and applying evolving technologies, pushing the limits of SQL Server, striving towards a High Availability Architecture, this could be your dream job!

RESPONSIBILITIES:
  • Responsible for administration, maintenance and availability of enterprise Production SQL server environments including cluster and replication.
  • Ensure backup and recoverability of all enterprise SQL server databases.
  • Work with Data Architect on long term strategy to ensure integrated database systems.  Advise on physical data model and implement changes. 
  • Responsible for capacity planning, working closely with Infrastructure group to allocate appropriate database resources on servers.
  • Contribute to the ongoing development of technology and production processes company-wide.  Keep abreast of new design tools, hardware, software and technology and make recommendations for future deployment.
  • Provide technical leadership.  Mentor junior DBA’ s on the team on database technical details.  Provide technical assistance to developers.
  • Monitor SQL server databases to ensure optimum performance, analyzing and resolving performance issues ensuring maximum uptime.
  • Work closely with the system administrator to perform SQL Server installations and to configure hardware and software so that it functions optimally with the DBMS.  Plan and implement database upgrades as needed.
  • Create and maintain quality control and auditing of databases.
  • Coordinate with technical project managers, developers and other team members to coordinate database requirements across projects.
  • Triage/track outstanding issues, providing solutions to resolve defects and issues.
  • Ensure appropriate procedures are followed for implementation of data and database changes.
  • Develop and adhere to common database standards and procedures within a production operations unit.  Maintain documentation related to database platforms, guidelines, methods and standards. 
  • Lead projects and efforts driven by database systems, such as database appliance and consolidation.
  • Research and execute new technologies and features in RDBMS area.

 
EXPERIENCE AND REQUIRED SKILLS:
  • Minimum of 8 years of related experience in SQL Server, including replication and clustering
  • Strong aptitude for tuning T-SQL
  • Process oriented engineer with strong execution and follow through skills.
  • Experience supporting SQL2005-2014 in a production environment
  • Experience with SSAS
  • Strong working knowledge of Windows, server, storage systems, networking
  • Experience in Clustering and Virtualization and high transactional enterprise systems.
  • Strong written and oral communication skills.
  • Team player with ability to multitask with minimal supervision
  • Excellent analytical and problem solving skills.
  • SQL certification desired
  • Self-Starting
]]>
Thu, 01 Feb 2018 00:00:00 EST 0
<![CDATA[Messaging Engineer]]> Position: Messaging Engineer
Location: Greater Boston area
Interview: Phone and In Person is Required 


The ideal candidate will have exemplary organization skills, technical aptitude, customer service and independent work ethic. The responsibility would be a combination of Office 365 support and eDiscovery/Security and Compliance work.

Organizational Skills:  Track all work tasks for self and other IT resources to enable litigation team to present in legal forums.  Tasks are tracked in Microsoft Excel/SharePoint

Technical Aptitude:  Must have previous experience with Exchange/Office365.  Working knowledge of Active Directory.  Windows Desktop support skills.   Familiarity with eDiscovery.  Ability to use FTP.  eDiscovery is completed in Office365/Exchange, AXS-1, Lotus Notes and Sonian.  Knowledge of at least one platform is necessary.  Preferably, Office365/Exchange.  Desktop Support technician with the ability to pick up new items quickly would be ideal.

Customer Service:  Ability to work with internal and external partners is required.  The role will have a large tier 3 support element.  Minimum of half of the day is working on end user escalations.

Independent work ethic:  This role works mostly independently.  Candidate must be able to understand deadlines and work to meet all required deadlines and escalate to management as needed. 

Job Requirements:
  •          5+ years IT Work experience preferred
  •          Demonstrated expertise in configuring, installing and troubleshooting PC systems.
  •          Must be customer focused and have effective productivity/work output
  •          Must be a team player and able to work with minimal supervision
  •          Bachelor' s Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science (preferred, but not required)
  • Experience using administrative tools of Office 365/Exchange
  • Understanding of eDiscovery.
  •          Active Directory 
    •    Working knowledge on AD Users and Group administration
    •    Global Catalog Server, AD Group Policy
    •    Technical understanding of AD tools and resource kit tools, Software, service pack installation
  •          Exchange & Mobility
    •    Working knowledge of Exchange 2010/2013 or Office365 Installation & configuration, Administration
    •    Knowledge of O365 Configuration, management, etc.
    •    Software, service pack installation, troubleshoot various server related issues, troubleshoot NDRs, tracking emails.
    •    Basic knowledge of SQL servers,
    •    Outlook / Email Client Working knowledge of configuring multiple mail client account using various protocols, using client features like Calendar in mail client
]]>
Mon, 29 Jan 2018 00:00:00 EST 0
<![CDATA[PM / Analyst]]> Overview:

Responsible for managing the complete life cycle of projects identified as priorities. This includes defining business objectives, vision, success criteria and measurement, budget and/or ROI analysis, scope, developing an implementation plan and project management throughout the project. Work with stakeholders in the system and application requirements, implementation and support services as part of project management.

Responsibilities: 
  • Manages IT and Business projects through project initiation, prioritization process, analysis, implementation and support.
  • Establishes and oversees effort to scope the project, determine project objectives, approach and deliverables. Responsible for successful delivery and implementation of project within scope and on schedule and on budget.
  • Develops and maintains project plans. Monitors project progress and performance to ensure completion of tasks, subtasks, and deliverables on schedule.
  • Prioritizes, schedules, and administers all instances where enhancements and defect resolution are required.
  • Records, tracks, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Communicates application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Coordinates with department heads to assess departmental application training needs and objectives.
  • Identifies and escalate critical issues in a timely manner.
  • Acts as a problem solver and drive decisions. Produces the final playbook for the project.
  • Supports the tracking or success metrics for reporting
  • Utilizes, contributes to, and trains others on project management methodology.

 

Qualifications
  • Required Skills and Education
  • Minimum of an Assoc Degree required / Bachelor’ s degree preferred, preferably in business or computer science
  • 5+ years project management and business analysis experience
  • Working knowledge of health care industry preferred
  • Demonstrated ability to establish positive working relationships with customers, stakeholders and team members
  • Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions and measure delivery results
  • Excellent oral and written communication skills
  • Impeccable attention to detail and organizational skills
  • Experience with diagnosing and troubleshooting technology problems
  • Desire to assist in developing processes and systems
  • Strong business acumen; ability to make high quality decisions and demonstrate excellent judgment
  • Preferred Skills
  • Knowledge of Workday / e-Clinical Works, GE Centricity
  • Knowledge of Electronic Medical Record based Systems
  • PMP certification - is not required, but a plus
  Qualifications:
Education
  • Assoc degree minimum / Bachelors preferred 
  • PM experience, preferably within IT 

 

 

 
       

]]>
Wed, 20 Sep 2017 00:00:00 EDT 0
<![CDATA[Principle Technical QA Lead]]> This is a very hands-on, technical QA position. The Principal Technical QA Lead will participate within software project development teams, as well as contribute to or lead priority QA team initiatives. This role should be equally as comfortable leading small QA teams (including manual testing focused QA engineers), and as the sole assigned QA engineer to a project. The Principal Technical QA Lead should be well acclimated to testing and delivering within a rapid release cycle environment.

This Principal Technical QA Lead will be the leader of technical software quality assurance initiatives at CRICO, participating in an agile team of software engineers focused on the Software Development Lifecycle of our applications ensuring high engagement and high performance in application delivery. Be part of a team where everyone is committed to delivering quality software on time and on budget including design, coding, testing, deployment and certification. The selected candidate must be well versed with QA methodologies, various levels and types of testing, and designing/implementing/executing front-end validation, ETL/Data, and, BO report automated tests.
  • Team with software developers early in the product development cycle to influence test design, and identify areas for implementing test hooks, to facilitate test, test automation efforts and ensure requirements are feasible.
  • Proactive and ongoing research of commercial and open source tools and utilities to ensure that test automation methods remain current and efficient.
  • Provide documentation on all test automation solutions, so that scripts can be mapped to the overall test plan, and so that less automation-knowledgeable staff becomes adept at executing and interpreting them.
  • Defining testing strategy and test automation strategies and managing the testing efforts of junior staff throughout a project/program lifecycle. Executing test plans and test cases ensuring that they meet provided requirements and technical design objectives.
  • Be responsible for effective automated testing of applications during the Software Development Lifecycle including design, implementation, and execution.
  • Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
  • Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA activities internally and externally.
  • Develop and execute test cases, scripts, plans and procedures (manual and automated).
  • Diagnose defects and track them from discovery to resolution.
  • Provides reports to IS project teams and business partners on health and quality of projects, as well as necessary steps to remediate issues and raise overall quality
  • Coordinates activities of Quality Analysts and mentor Quality Analysts working offshore

Requirements:
  • Bachelor’ s degree or equivalent work experience
  • Total 8+ years of quality assurance experience with knowledge of software development.
  • Experience in mapping between business requirements and technology solution at detailed level of technical execution.
  • Experience in ETL, data warehousing, and report testing.
  • Experience in writing test automation scripts and maintaining test environments.
  • Experience in developing test plans, test cases, strategies and QA metrics in support of test execution.
  • Knowledge of QA practices, techniques, and methodologies.
  • Experience in working with distributed teams located offshore.
  • Experience in writing SQL commands and techniques for testing data and report output accuracy.
  • Knowledge of relevant SDLC (software development life cycle) methodologies.
  • Ability to manage team members and communicate effectively.
  • Ability to adapt to changing business needs.
  • Experience with ALM product for Automation testing is desirable.
  • Experience with Loadrunner product for Performance testing is desirable.
]]>
Wed, 27 Dec 2017 00:00:00 EST 0
<![CDATA[Project Manager]]> PM Job Description

In support of  Program Management Services Office, we are looking for a Project Manager to join our team. This individuals responsibilities will include but are not limited to the following:

Project Manager
  • Manages program/project activities including coordinating scope, requirements, schedules and communications.
  • Handles schedules and conducts/facilitates project and program meetings.
  • Monitors and builds detailed project plans using appropriate PM tools (Clarity/Open Workbench)
  • Conducts follow up actions needed to resolve critical issues impacted work stream and program deliverables.
  • Conducts/facilitates issue resolution meetings and/or sessions needed to mitigate or resolve project issues/risks.
  • Prepares detailed reports and summaries specific to time reporting (Clarity), project estimates and reconciliation as needed. Prepares program/ project reports and summaries as needed.
  • Prepares detailed reports and summaries, conducts/facilitates planning sessions as needed.
  • Effectively applies PM methodology and enforces project standards

Qualifications

 

Bachelor’ s degree

Required Skills
5+ years of experience in Project Management or equivalent
Possess strong communication and management skills
Ability to perform at a high level of effectiveness in a fast-paced environment, managing multiple competing priorities simultaneously
Working knowledge of MS Office
Ability to work with supervisor/manager and other members of section or department to promote a harmonious work environment

Desired Skills
Preference given to individuals with experience in healthcare.
Knowledge of Clarity, SharePoint preferred.

 

Must be local to Dallas area. No travel required.
]]>
Mon, 05 Feb 2018 00:00:00 EST 0
<![CDATA[Project Manager - Lawson]]> Job Description:

This Project Manager will lead the project team during the Infor Lawson upgrade to v11 on the Infor Cloudsuite Financials which is also called Cloudsuite CSF. They will be responsible for providing leadership, issue resolution, project planning and task assignment throughout all phases of the project life cycle.   They will be responsible for overseeing all aspects of the project, defines project scope, goals and deliverables that support business goals. 

Requirements:
  • Hands-on experience with Infor Lawson implementations and/or upgrades of any of the major functional suites along with either project leadership and/or subject matter expertise.
  • Solid experience with the latest versions of Infor Lawson software combined with expertise in the newest applications is required.
  • Ideally experience with Infor Cloudsuite Financials which is being called Cloudsuite CSF – they are not implementing HCM (Healthcare management since we have Workday in place) or Grants Management
  • Must have an understanding of all of the components of the system.
  • Must have working knowledge of all of the tools such as IPA (Infor Process automation), etc
  • Ability to lead a team with clear verbal and written communication skills
  • Project Management experience required.
]]>
Fri, 01 Dec 2017 00:00:00 EST 0
<![CDATA[Project Manager III]]> Position Title: Project Manager

Job Location:  Omaha, Nebraska

Interview Expectations:  Phone and In Person Interview

Local Candidate: Yes

Required Skill Sets:

5-7 years experience; Responsible for the coordination and completion of projects or programs. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project or program. Prepares reports for upper management regarding the status of a project. May require a bachelor' s degree and at least 5 years of experience in the Project Management field. Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. This position is responsible for the successful development and implementation of large, cross-functional projects with medium to high priority and high risk. Additional Job Details: Ideal candidate has:
+BA, plus not required
+PMP, plus not required
+Experience in Agile/Waterfall methodology
+ Attention to detail
+ Experience in financial services space, plus
+ Wants to Learn/Grow/Self Starter
]]>
Mon, 22 Jan 2018 00:00:00 EST 1
<![CDATA[SW Engineer (Clinical Programming, Java, Oracle)]]> Position: Software Engineer with ETL
Location: Cambridge, MA
Must work onsite
Interview: In Person required.


Our client is seeking a contractor with solid knowledge of data standards (CDISC), as well as excellent experience in software engineering.  The selected contractor will perform data curation/ ETL programming activities to support data cleaning, domain mapping, and loading of multiple oncology data streams into an Oracle data warehouse. 

 

Software development work will include the creation of scripting to automate data cleaning and loading where possible.  New programming includes development of metadata search tools to determine what oncology datasets are loaded and available per set of patients or trial, across the Oracle data warehouse and a genomics database.  Working with the Oracle data warehouse owner, API development will be needed to deliver found data in JSON format to informaticists and clinical scientists for use in searching for new data associations.

 

Skills:    

Requirements include:

 

 
  • 6+ years of experience in developing/maintaining integration solutions within the life sciences – pharma/ biotech/ CRO
    • Strong Java, Node.JS, and JavaScript for clinical programming skills required.  Python/ R experience a plus.  Ability to perform full-stack development required.  Experience building APIs and services required.
    • Strong SQL Programming (Oracle) experience required.  Solid Oracle experience (Oracle 12 preferred), with knowledge querying into a relational format using JSON required.
    • Expertise in building RESTful web services using XML/JSON payloads, interacting with external web services, databases, and data warehouses, is required.
    • Knowledge of Linux/ Unix required.  Familiarity with the use of AWS platform components preferred
    • Experience with clinical CDISC SEND & SDTM standards, including domain definition and controlled terminology use, strongly preferred.
    • Experience in data mapping using CDISC 3.2 standards strongly preferred.  Experience in mapping safety and oncology data domains (identification, results, drug exposure, tumor response), especially biomarker and NGS data, from early/ translational clinical trials strongly preferred
    • Strong experience extracting, transforming, and loading (ETL) preclinical and clinical data from a variety of data sources to a target Oracle data warehouse required
    • Understanding of Authentication & Authorization protocols required
    • Knowledge of SOA design principles and best practices required
    • Knowledge of clinical data standards (NOVDD, NCDS, extensions to CDISC) and controlled terminology helpful
    • Excellent communication skills, both verbal & written, required.  Ability to write clear/ concise code and system documentation required
    • Ability to work successfully in a fast-paced team environment using agile development methodologies.  Exposusure to Atlassian software documentation tools, including Confluence, Jira, and Bitbucket (Git) helpful.  Must be responsible for proper completion of assigned tasks and duties

 

 

 
  • Able to successfully interact on an occasional basis with  clinical customer groups in multiple disease areas to resolve queries as needed

 
  • Education:          
    • BA/ BS in Computer Sciences or Life Sciences required; MA/ MS in Computer Sciences or Life Sciences preferred
]]>
Fri, 02 Feb 2018 00:00:00 EST 0
<![CDATA[Senior Application Analyst]]> Position Summary:

Leads and coordinates all aspects of major I.S. Applications projects in multi-platform environments, from the definition of the clients needs to the delivery of the complete applications package, with procedures and documentation, to the Data Center for production. Responsible for the selection or development, implementation, testing, documentation, maintenance and utilization of applications software to effectively support the clinical or business information systems needs of assigned clients. 

Position Qualifications:
  • Bachelors degree in Computer Science or equivalent is required. Over 5 years and up to and including 7 years of experience. 
  • Current Epic certification(s) or ability to achieve based on UMass EPIC Project Commitment. 
  • Must be able to work off hours and participate in on-call rotation. 
  • An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. 


Major Responsibilities:
  • Leads or performs studies to develop a clear understand of clients clinical or business processes, and corresponding information systems needs. Analyzes existing reports, procedures, systems and controls. Conducts feasibility studies and cost/benefit analyses. 
  • Designs clinical and business information systems to meet clients needs. Develops detailed conceptual designs/specifications which define the scope and objectives, and functional and reporting requirements. Develops application level specifications for systems performance, systems integration and data base design. Produces data flow diagrams. Devises and modifies procedures. Performs and leads studies of the impact of major systems conversions. 
  • Apprises client of I.S. design issues, ensuring that the client is informed of alternatives, the results of cost/benefit analysis, and the problematic implications of changes under consideration. 
  • Determines the appropriate means for the delivery of necessary applications software, whether through the acquisition of available products or through the development of custom applications software. 
  • Develops and produces custom applications software. Prepares detailed specifications from which software will be written. Writes programs using a variety of programming languages. 
  • Installs standard applications software products in clients personal computers and host networked computers. Tests installed systems to ensure proper performance at clients site. 
  • Develops, reviews, and documents systems test plans. Leads or performs systems test. Ensures that test requirements are met. Revises/debugs software. 
  • Leads or performs tasks for the preparation of complete information systems documentation, to include instructions, operating procedures, flow processes, security and control requirements. 
  • Acts as an internal consultant, providing guidance and leadership for complex project to I.S. staff. 
  • Fosters/provides on-going support to assigned clients, and serves as liaison between clients, vendors and other I.S. staff for effective response to users needs. 
  • Specifies clients training needs and provides coaching and training to foster clients self sufficiency and optimizes system utilization. Coordinates with I.S. training staff for the delivery of courses and workshops. 
  • Serves as project coordinator for the implementation of new information systems and systems modifications. Provides direction to others as assigned. Reports variances between actual progress and project schedules, and suggests and implements corrective action. 
  • Leads or assists in the development of requests for proposals and in the evaluation and selection processes. Leads or assists in the selection of applications software products. 
  • Maintains a knowledge of current products, systems development and programming techniques, clinical and business practice trends, and related information systems technologies. 
  • Performs or leads special analyses or studies. 
  • Complies with established departmental policies, procedures, and objectives. 
  • Attends variety of meetings, conferences, seminars as required or directed. 
  • Demonstrates use of Quality Improvement in daily operations. 
  • Complies with all health and safety regulations and requirements. 
  • Performs other similar and related duties as required or directed. 
  • All responsibilities are essential job functions.
]]>
Tue, 23 Jan 2018 00:00:00 EST 0
<![CDATA[Senior Application Analyst]]> Job Description:
  • The Applications Analyst III is a senior business specialist and technology generalist responsible for aligning technology solutions with business strategies.
  • The Applications Analyst III is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements.
  • The Applications Analyst III functions as technical liaison and broker of services with various vendors.
  • The Applications Analyst III acts as internal consultant, providing technical guidance or business process expertise on the most complex projects or researching strategic planning matters from a technical or business standpoint. Must be competent to perform and integrate work at a high level within this job family and work at an in-depth level within the technical and clinical areas.

Requirements:
  • Associate' s degree required, Bachelor' s degree preferred Preferred
  • HL7 knowledge is a plus
  • Required: At least 3 -5 years of experience in either of the following: * Business application design, development, and installation, or * Significant healthcare background with demonstrated abilities in the applications arena.
  • Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change.
  • Experience in the strategic use of technology in managing and growing a business.
  • Experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors.
  • Knowledge of the assigned business area' s products and processes.
  • Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.
  • Strong understanding of project management concepts and documentation in planning and implementing multiple projects in a cross functional environment. 
  • Strong written communication skills, including technical writing.
  • Strong verbal communication skills across all levels and departments within the organization
  • Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.
  • Ability to solve problems often spanning multiple environments in a business area
  • Efficiently manage time to provide a high level of output
  • Understanding of how IT affects an organization and ability to link it to redesigned business process
  • Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
]]>
Wed, 27 Dec 2017 00:00:00 EST 0
<![CDATA[Senior Epic Resolute Reporting Analyst]]> Job Summary:

This position reports to the Director of Business Analytics in the Information Technology (IT) department with an indirect reporting relationship to the CHA Finance department. The occupant of the position will work closely with financial analysts in the Finance department to build a bridge between IT and Finance for Epic Resolute reporting, along with Epic Grand Central (ADT) and other duties as assigned. The team will support the organization with a variety of financial data and analysis using a wide range of tools.

Job Responsibilities:
  • Design, implement, and maintain Epic Resolute hospital and professional billing reports
  • Produce and analyze both ad hoc and standard sets of Epic Resolute billing data to assess financial and statistical performance
  • Extract data from various SQL Server data repositories including EPIC Clarity and Caboodle
  • Aggregate, analyze, and display the information in an efficient way using a variety of different reporting tools such as Crystal, Reporting Services, Epic Reporting Workbench, SAP BusinessObjects, Tableau, and Excel.
  • Mentor and support less experienced staff, particularly re: Epic Resolute and SQL skills.
  • Support data extraction and submissions to third party entities, including external databases/performance measurement systems and government agencies and manipulate and report on data provided by these sources
  • Lead projects independently, identify data analysis needs, and work with peers and less-experienced staff to meet the needs of IT and Finance department staff Initialize and facilitate meetings and organize training programs
  • Coordinate system wide data integration, documentation, and reporting
  • Participate and play a key role in company-wide project teams.

Qualifications 
  • Bachelor' s degree (Master' s degree preferred), preferably in health information management, information systems, computer science, statistics, or business management.
  • 5+ years as a data analyst or similar experience in a healthcare setting.
  • EPIC Resolute experience a must.
  • EPIC Resolute certification preferred.
  • Experience with additional EPIC applications, particularly Reporting Workbench & Radar, preferred.
]]>
Wed, 17 Jan 2018 00:00:00 EST 0
<![CDATA[Senior Informatica Developer]]> Position Title: Senior Informatica Developer
Job Location:
  Greater Boston Area, MA
Interview Expectations:  Phone and In Person Interview
Local Candidate: Yes
Required Skill Sets: Informatica, ETL Development (10+ years), Unix, Oracle


DUTIES / ACTIVITIES:
Build and maintain Business Intelligence solutions such as reports, scorecards, dashboards and data services to provide business value. 

CUSTOMER SERVICE:
  • Responsible for driving the culture through values and customer service standards.
  • Accountable for outstanding customer service to all external and internal customers.
  • Develops and maintains effective relationships through effective and timely communication.
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:
  • Coordinate with ETL team to implement all ETL procedures for all new projects and maintain effective awareness of all production activities according to required standards and provide support to all existing applications.
  • Understanding business requirements and validate all designs and schedule all ETL processes and prepare documents for all data flow diagrams.
  • Documents all technical and system specifications documents for all ETL processes and perform unit tests on all processes and prepare required programs and scripts.
  • ETL Design all data mapping techniques for all data models in systems.
  • Supports the ongoing ETL implementation when needed. Performs upgrades, patches, and operational tasks as directed.
  • Analyze and interpret all complex data on all target systems and analyze and provide resolutions to all data issues and coordinate with data analyst to validate all requirements, perform interviews with all users and developers.
  • Perform tests and validate all data flows and prepare all ETL processes according to business requirements and incorporate all business requirements into all design specifications.
  • Collaborate with all developers and business users to gather required data and execute all ETL programs and scripts on systems and implement all data warehouse activities and prepare reports for same.
  • Perform root cause analysis on all processes and resolve all production issues and validate all data and perform routine tests on databases and provide support to all ETL applications.
  • Develop and perform tests on all ETL codes for system data and analyze all data
  • Provide support to all ETL schedule and maintain compliance to same and develop and maintain various standards to perform ETL codes and maintain an effective project life cycle on all ETL processes.
  • Collaborate with Metadata Manager and perform tests and provide update to all ETL activities within schedule and provide support to all large data volumes and assist in data processing.

EDUCATION:
  • Candidate must have BS and/or MS in Computer/Health Information Systems and/or MBA with concentration in Information Technology, or a BS in a related field and significant development experience.

EXPERIENCE AND REQUIRED SKILLS:
  • 8+ years overall experience in Information Systems, including software design/development in: Informatica, PL/SQL, UNIX, Scripting, Oracle, and MSSQL Databases.
  • Must be familiar with analysis and design methodologies for full system development life cycles.
  • Must be competent with relational database designs and concepts.
  • Must possess excellent interpersonal skills.
  • Must have strong problem solving skills.
  • Ability to identify alternative approaches/solutions to risks and issues
  • Expertise supporting production environments
  • Business process knowledge in multiple business process area desired, especially around healthcare vertical.
  • Ability to prioritize/ self-managing / self-motivated
  • Strong written and oral communications
  • Attention to detail
  • Process oriented
]]>
Mon, 04 Dec 2017 00:00:00 EST 0
<![CDATA[Senior Project Manager]]> Job Description: Reporting into the Director of Enterprise Portfolio and PMO, the Senior Project Manager is responsible for managing specific project work streams for  a New Product Implementation Initiative. 

Responsibilities:
  • Manage specific project work-streams for the New Product Implementation 
  • Work cross-functionally between IT and the business 
  • Setting project milestones & deadlines
  • Monitoring progress & reporting project status
]]>
Tue, 30 May 2017 00:00:00 EDT 0
<![CDATA[Service Desk Analyst]]> Responsibilities:

The Service Desk Analyst role oversees all 1st & 2nd level support needs of the agency’ s desktops, laptops, mobile devices, network, telecommunications systems and all Microsoft based software. Responsible for managing the IT Service Desk’ s ticketing systems including escalation, prioritization and dispatching of staff for resolution and ongoing maintenance.   Ensures adherence to service level agreements and KPI metrics and standards.

The candidate will also oversee the IT onboarding and off-boarding process by managing the ordering, configuration, setup, and tracking of required devices, licenses, supplies, and software to ensure within the agreed upon time frames.
Responsibilities:
Strategy & Planning
  • Assist in developing long-term strategies and capacity planning in relation to on and off boarding requirements to support the agency growth and meet service level agreements within timeframes specified.
  • Assist in the development of short-long term strategies for enhancing the Service Desktop operations and processes including the tools and software to support the growth of the agency

 Acquisition & Deployment
  • Conducts research on products in support of equipment procurement and deployment efforts. Evaluates and recommends products for purchase to improve service delivery and reliability.
  • Orders technical specifications for purchasing of PCs, laptops, desktop hardware and related products.

 

Operational Management
  • Perform on site analysis, diagnosis, and resolution of complex IT Hardware/Software problems, and recommend, document and implement corrective solutions, including offsite repair for remote users as needed.
  • Train and mentor IT Service Desk staff on best practice and technology management
  • Supervises the building and updating of IT device images and related software updates across IT areas by working in coordination with Infrastructure, Security and Application teams in testing and validating builds prior to deployment.
  • Install, configure, test, maintain, and troubleshoot end-user equipment and related hardware and software in order to maintain or exceed required service levels.
  • Collaborate with Security, Infrastructure and Applications teams to ensure efficient operation of the company’ s computing environment.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding IT issues or problems in a timely manner
  • Prepare tests and applications for monitoring service desk and equipment performance, then provide performance statistics and reports.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring Desktop/ laptop devices.
  • Maintain and track inventory of all equipment
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  • When necessary, liaise with third-party support and equipment vendors.
  • Maintain service levels agreements. Meet regularly with on-site managers to review performance to service levels agreed upon.
  • Organize, track tasks and coordinate the service activities on a daily basis
  • Order and receive equipment and maintain inventory stock for repairs and maintenance
  • Maintain ticketing system to accurately reflect status of IT tickets, to improve service, efficiency, and reduce costs
  • Perform other duties as assigned

 
  Qualifications:
Education
Associates (Required)

Work Experience
Customer Service/Customer Relations
Information Technology/Business Intelligence

Skills
Help Desk Customer Service / Ticketing
 
 
    ]]>
Wed, 20 Sep 2017 00:00:00 EDT 0
<![CDATA[Software Engineer]]> Job Description:

Our client would like a consultant to help them with a web application used for lab instruments. It will be used to store, display, and clone lab instrument analysis templates. They would also like this person to help them update an open source Ruby app that they would like to use to auto-create accounts upon first login.

              

Required:

These skillsets (or comparable technologies) desired: 
  • File Database: NoSQL (ArangoDB, CouchDB)
  • Frontend: Vue.js (SPA)
  • Backend: Python (marshmallow, Falcon, OpenAPI, JWT)
  • Search: Solr
  • Version Control: Git(lab)
  • App Database: NoSQL (ArangoDB, CouchDB)
  • Authentication (JWT, endpointID exists in scope field)
  • Authorization (External web service call for JWT token, existing)
  • ruby ldap
]]>
Thu, 14 Sep 2017 00:00:00 EDT 0
<![CDATA[Sr Virtualization Engineer - VMWare / Cloud]]> Position: Virtualization Engineer with VMWare and Cloud
Location: Greater Boston Area
Interview: Phone and In Person Required!


Virtualization Engineer VMWare/Cloud Focus:
  • Experience installing, configuring and supporting VMware vSphere / vCenter Server 6.x in a production environment (experience with VMware vSphere 6.5 a plus)
  • Knowledge of resolving VMware Networking and Storage related issues.
  • Knowledge of patching / updating VMware vSphere Host servers with VMware Update Manager
  • Experience troubleshooting issues with VMware hosts and vCenter servers.
  • Experience troubleshooting performance issues using monitoring tools (VMware Operations Manager or Solar winds)
  • Experience with Hyper-Converged products such as HPE Simplivity servers is a plus.
  • Experience working with HP Rack Mount and Blade servers.
  • Experience working with Public Cloud (MS Azure or Amazon Web Services).
  • Experience working with VMware NSX or Network Insight a plus.
  • Experience supporting Citrix Netscaler Appliances.
  • Experience supporting Citrix XenDesktop 7.12.
  • VMware or Citrix Certification are a plus
  • Willing to participate in the weekly on-call rotation to provide off-hours support.

 

 

PURPOSE AND SCOPE:
  • Responsible for deploying and maintaining applications and environments that utilize automation, orchestration and monitoring toolsets. Oversee aspects of infrastructure integration, including configuration of new and existing systems on multiple platforms.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  •   Performs the installation, design and tuning of operating system/hypervisor, hardware, and all related peripherals.
  •   Automate, facilitate and manage virtualized workloads in internal and external clouds.
  •   Operate in a small, dedicated, focused team.
  •   Operate in a very entrepreneurial manner with extreme customer focus.
  •   Automate provisioning, deployment and configuration of virtual infrastructure.
  •   Monitor and administer servers in cloud and on premise.
  •   Improve infrastructure and processes for higher levels of availability and scalability.
  •   Co-develop solutions with the business groups/development teams.
  •   Act as a liaison between our customers and support teams.
  •   Ensure that customer deployed environments are secure and consistent.
  •   A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
  •   May provide assistance to junior level staff with more complex tasks that require a higher level of understanding of functions.
  •   May escalate issues to supervisor/manager for resolution, as deemed necessary.
  •   Mentor other staff as applicable.
  •   Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
  •   Assist with various projects as assigned by a direct supervisor.
  •   Other duties as assigned.

 

 
]]>
Mon, 22 Jan 2018 00:00:00 EST 0
<![CDATA[Web Site Manager (Philadelphia, PA)]]> Position: Web Site Manager
Location: Philadelphia, PA (travel to Radnor)
Duration: 6 months 
Interview: Must interview in Person

  • Responsible for development, implementation and maintenance of the organization' s website.
  • Monitors web traffic, oversees the development of web content, and maintains web server.
  • Ensures that the site meets the business needs of the organization. 

  • Experience: 3-5 years, agency experience needed. Portfolio needed.  Familiarity with CMS a big plus.

  • Work Type: Interactive Designer for secure website experiences.
]]>
Tue, 30 Jan 2018 00:00:00 EST 1
<![CDATA[Windows Systems Engineer]]> Position Title: Windows Systems Engineer

Job Location:  Boston, MA

Interview Expectations:  Phone and then in person interview

Local Candidate: Yes, local only

Required Skill Sets: Must have Windows, VMware, Citrix and SANS experience 

Position Summary

Is responsible for managing the planning, coordination, configuration, installation, and management of all network servers and related client services within the enterprise to meet business requirements. Designs and implements enterprise servers, including infrastructure and mission-critical applications. Has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to network enterprise infrastructure and related all related servers. Makes decisions that are critical in the areas of throughput analysis, problem solving, and server infrastructure planning, with the potential to affect the successful execution of business transactions. Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for the enterprise systems. Participates in various IT projects intended to continually improve/upgrade the enterprise servers.

Responsibilities/Duties

1) Design servers and networks; install servers, applications, and tools; identify solutions through constant interfacing with appropriate management levels, clients, departments, and vendor organizations to ensure a cost-effective and efficient infrastructure environment is available to provide the processing power essential to department and enterprise operations

2) Install servers, disks, processors, and other systems hardware; troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; alert management, help desk team, and other IT groups when sensitive issues arise or a major problem is suspected; minimize client productivity loss caused by technology outages, and provide necessary infrastructure for clients to meet their business needs

3) Monitor and control server performance in the areas of response, throughput, and availability

4) Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop; analyze trends and develop a long-range plan designed to resolve problems and prevent them from recurring; maintain high service levels for the user community, and establish a method to easily compare the installation performance against established performance objectives

5) Ensure a stable performance environment for mission-critical enterprise systems

6) Monitor and analyze system problems that occur in corporate network, identifying and solving problems as rapidly as possible; provide critical and essential services to locations enterprise wide (including remote sites)

7) Develop test plans (including cases for functionality, integrity, and stress testing; test matrixes; and definition of test methodologies and test strategy); be responsible for the creation of test platforms, including evaluation of test equipment and designing test servers; develop automated test suites for product regression and stress testing

8) Participate in various IT projects intended to continually improve/upgrade the enterprise server infrastructure; for example, evaluate new software and hardware required to meet a business need or to make a process more cost effective

9) Handle times of peak service demands or as needed to solve complex problems aimed at delivering consistent quality service to clients within predefined service levels; review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into help desk problem tracking systems accurately and promptly on a daily basis to provide an up-to-date picture of service delivery status and backlog

10) Identify opportunities and recommend solutions for improving service efficiency and effective-ness; participate in IT initiatives to address service issues; keep abreast of technical aspects of the PC-LAN/WAN computing environment; have a working knowledge of department-specific applications; attend seminars and other educational opportunities; seek out insight and on-the-job training from peers and other internal and external resources

11) Configure, install, and maintain necessary hardware and software for enterprise server hardware and software to provide a suitable environment to run mission-critical production applications and perform development; perform maintenance and release upgrades on a timely basis or as needed

12) Assist in developing strategic and tactical planning of server environments for internal customers, including discovery and documentation of user requirements before development design and programming

13) Design and implement server architectures, including enterprise infrastructure design, and implementation of mission-critical 24x7

14) Develop/follow procedures for server administration (e.g., security, reliability)

15) Assist in setting priorities and managing resources to achieve unit, division, and corporate goals

16) Recommend standards and guidelines

17) Recommend/select specific products as necessary, participating in tool and vendor evaluations

18) Support groups developing distributed applications and distributed databases

19) Participate in and contribute to task forces and special projects initiated within departments/divisions

20) Continuously strive to improve client support, identifying opportunities and recommending solutions for improving service efficiency and effectiveness; have a working knowledge of department specific applications

Participate in a week-long 24/7 on-call rotation.

Requirements

Education:

Minimum Bachelor’ s degree in Computer Science, Engineering, or related discipline (or equivalent combination of formal education and related work experience); Master’ s degree is desirable.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Professional certifications highly desirable  

EXPERIENCE:

Minimum five years experience in Microsoft Server configuration, design and analytical work, and related experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology.

KNOWLEDGE AND SKILLS:

Must have strong experience in day to day support of Windows, Exchange, Active Directory, and VMWare. Additionally, exposure to Storage (EMC), Legato, backups is a plus.

Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines.

Excellent technical knowledge and aptitude in the areas of networks, network topologies, PC workstations (configuration and connectivity), and network file servers, applicable software, and troubleshooting techniques.

Strong customer service and communications skills.

Good judgment and analytical skills; strong follow-up and organizational skills.

Ability to conduct and prepare feasibility studies; develop client proposals, including estimates for costs, time, and resources; prepare statistical reports; complete cost/benefit analyses; and conduct business.

Understanding of the enterprise business and business processes; ability to anticipate future network requirements, and research and analyze emerging technologies.

Strong interpersonal skills with all levels of employees and the ability to present and explain technical information to diverse audiences.

Environment

Hardware:  Dell PowerEdge Servers

Operating Systems:  Windows Server 2003/2008, Standard/Enterprise versions, 32bit/64bit/R2.

Technologies:  VMware vSphere 5, Citrix 5.0, 6.0+, Microsoft SQL Server, SCCM, SCOM, EMC Networker.

Network:  TCP/IP, Routing, General Knowledge to assist in identifying and troubleshooting issues.
]]>
Thu, 27 Jul 2017 00:00:00 EDT 0